Contact Kentucky Kingdom Customer Service

Clients who do not prefer calling the agents can write their queries and concerns to the customer service team via Kentucky Kingdom’s email info@kentuckykingdom.com. If consulting for a legal matter, use info@hfecorp.com to submit a request for assistance to the relevant agent. Lastly, those with media inquiries can email media@kentuckykingdom.com during Kentucky Kingdom’s hours, and an agent from the respective department will respond within a few hours.

The Herschend Entertainment Company is located in Kentucky. Its address is 937 Phillips Lane, Louisville, Kentucky 40209, United States. Clients who are unable to resolve their issues through online consultation are recommended to visit the Kentucky Kingdom address for in-person assistance, as this will increase their likelihood of receiving effective assistance. If sharing the information online poses a risk, please consult the corporate office via written correspondence to the same address.

Kentucky Kingdom’s contact hours vary slightly for different days of the week. From Monday to Friday, the company agents are available between 11:00 AM and 7:00 PM. The operational hours for the company offices on Saturday are between 10:00 AM and 9:00 PM. Meanwhile, users consulting on Sunday can reach the agents at any time from 10:00 AM to 8:00 PM. However, the availability hours of Kentucky Kingdom’s customer service can sometimes vary depending on the seasons and special events. Hence, it is always best to confirm those from the official website before consultation.

Several contact options are available on the Kentucky Kingdom website, and clients can select the one most suitable for them. For instance, it features a form on its Contact Us page to send inquiries directly to the support team regarding tickets, park hours, lost items, group sales, and other park-related concerns. It requires users to provide their name, email address, phone number, location details, nature of inquiry, and a message explaining the issue for effective assistance. Clients can also submit their queries to Kentucky Kingdom customer service by messaging them on Facebook, X, Instagram, or TikTok.