I bought a 2014 Sonata with 45K miles from them. We're happy with the car, but are frustrated that we've been dealing with a faulty tire sensor since the test drive.

We were initially told that the tires had been inflated and the warning light would disappear once we hit the road. When we reported that the warning light was a sensor issue because it didn't go away, our sales representative, Andrew advised that they would take care of the issue and that we would receive a call from the service department to schedule. The phone call never came, so I visited the dealership today. From the moment I tried to schedule an appointment with the service advisor, I've never experienced such awful customer service.

The service advisor wouldn't help me without approval from the sales team, but when our sales representative attempted to get approval for the work from his sales manager (the most condescending individual around. Talk about your stereotypical used car salesman), I was informed that despite our sales representative informing us that they would address the repair, the vehicle was actually "as is" and they wouldn't help because they didn't have any money in the deal to do so. I cannot believe that they would not do the right thing to address a SAFETY issue that was present from the offset, especially one of such minimal cost to them. AVOID THIS PLACE LIKE THE PLAGUE.

I have never been treated so poorly by a company in the "service industry", especially that smarmy sales manager. It's not right that they do business in this manner.

They should not be able to get away with this. Hopefully this review causes at least one person to take their business elsewhere.

User's recommendation: Take your business elsewhere.

Location: Charlotte, North Carolina

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