Newmarket, Ontario
0 comments
Not resolved

I had a terrible experience with Kayak Newmarket - the pool had issues from year 2 whch the owner, ***, refused to fix holes in the lining all appearing around the same line, bulging at the bottom and then tearing away from the rim.They installed it and 6 years later when we opened the pool after the winter the liner was in shreds at the bottom of the pool the walls were all buckle.

the metal bars at the bottom of the pool were buckled and the deck my husband built around it heaved. So now I have a 20 x24 x5 hole in my yard that they refuse to fix even though there is a lifetime warranty on their "workmanship and structure" !

Other pool companies have inspected it and said it was terribly built and should not have been installed in the place they installed it (their suggestion) STAY AWAY and buy from somewhere else.They will not even come out and look at the the structure they gave a lifetime warranty on!

Review about: Kayak Pool.

I didn't like: Poor customer service, Bad workmanship, Created damage to my property, Did not honour the warranty.

Review #762875 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / $15000
Preferred solution Rebuild the pool and fix the damage.

Had an Experience with Kayak Pools?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Behr decck stain Behr "During the very hot 2016 summer, I needed to restain my pool deck. I bought Behr Waterproofing Wood Stain, Terra Cotta color, with 5 years decks guarantee. I followed all..." Read more Behr - Peeling off my entire deck Behr "I used over 35 gallons of your Deck Over paint to cover my 14'10" x 28' deck and railings last summer. It now makes me sick to look at..." Read more Lumber Liquidators ARE TERRIBLE Lumber Liquidators "5-29-16 Left a $100 deposit with Lumber Liquidators (aka - LL) for 2 separate floor samples we took home to compare with our existing wood floor. 5-29-16 Returned both samples..." Read more Mr Carpet - CAUTION ON PURCHASING CALI BAMBOO FLOORING Mr Carpet "We are experiencing the exact same issues plus some, everything scratches the floor, pulling an empty pieces of luggage leaves scratches. Before buying the Cali Bamboo I researched, I called..." Read more Churchs Chicken - Horrible Service that could have resulted in an altercation. Churchs Chicken " I went to the drive through at Churches Chicken on Friday, June 23, 2017, at approximately 8:40pm. I ordered several items for our family dinner and I then drove..." Read more Planters - Failed Package Planters "I am a packaging engineer and purchased the " Nut & Chocolate Trail mix" in Kansas City airport. I passed by a different product because I wanted a zipper bag..." Read more Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping Lumber Liquidators "Purchased Morning Star solid wood Bamboo flooring for a house in Lake Arrowhead, Ca. It was installed in January 2016. Livingroom, two bedrooms, halls and family room. Now, in June,..." Read more Orbmik Furniture - Stole my money!!! Orbmik Furniture "On October 20, 2014, I went to Orbmik Furniture to purchase a 3pc set of living room furnishings; Sofa, Love Seat, and Chair. I paid $1300 USC cash and was..." Read more