505 views
New Reviewer
23 comments

My wife took a watch to Kay Jewelers for a new battery. The employee broke the stem of the watch, but offered to repair it and return it to us. That would have been fine.

Now, weeks later Kay Jewelers is calling us and telling us that we have to pay for the repairs!

When I contact 'custamer service' they just send me automated responses.

Jewelery is a personal thing. I bought this watch with hard earned money, I spent a lot of time picking it out, and I gave it to my wife as a gift. It makes us really unhappy to have her gift treated this way.

I recommend you shop somewhere else. Maybe if enough people stay away from Kay, they'll notice.

Location: Ann Arbor, Michigan

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

If you were told first you don't have to pay, and you signed off on it and you got your watch, you have nothing to worry about!

Guest
reply icon Replying to comment of Guest-1273988

You obviously don't get the way it works or understand what the author is saying...

The employee kept the watch for repairs, writing notes (or a ticket) as a "repair slip", because hello, he doesn't want to lose his job (by having his boss find out he broke a customers watch) so this is why "they" contact customer for payment (holding watch hostage, until payment is made).

It's the grimey world we live in!!!! Unfortunately..

Guest

If you are seeking for a best hang bags around in the world,you need to look and buy Cheap Chanel Handbags.You might be wondering about the specialty of Chanel 2.55 that what is so special about Chanel Bag 2.55 but once you buy these bags,you yourself can easily judge the difference between Chanel Flap Bags and other ordinary bags.The Chanel Classic Flap offered by Chanel are soft and smooth made from leather,silk and from other cloth stuff.Cheap Supra Shoes is paved with its superiority lies in the cheap and the quality of applications.Anyone looking at the latest collections of Supra TK Society will admit that they are designed to be sleek and stylish. Each woman would like to grab a pair or two to supplement her exclusive set of Supra Vaider.Supra Skytop 2 looks so fashionable and trendy that you cannot afford to comeback barehanded once you step into the shop.Retro 4 cast (Retro) and looks,but They have also impart strict comfort to esteem Spike Lee.Jordan Retro 4 are not only great in sundry pennant of shoes,Air Jordan 4 have come out.Air Jordan 1 from around the world can be found here.Air Jordan 3 is dedicated to providing you with rare Nike shoes and Air Jordans as well as information about the current Air Jordan 11 scene.A few design elements were carried over from the Jordans 11 Cheap,but the Jordan Retro featured a great silver/reflex tongue and a clear/see-through rubber sole creating a completely unique look.With the addition of lacelocks and shark teeth shapes on the midsole,Air Jordan 13 is rumoured to have been inspired by a World War II fighter plane.Since the brand new year is coming,we begin to offer you the new Air Jordans series shoes.This is also the anniversary of Jordans 11 since it were retroed in 2000-**** is also the fastest selling Jordan 11 Cheap of all time.It's definitely wonderful shoes that will fulfill all your need.The Air Jordan 7 series are the most popular and most famous model of the Air Jordan line.

Guest

MT+tangyuan

You know by the beautiful Pandora bracelet, I'm sure. These beautiful charm bracelets designed from own jewelry company Pandora is so popular. I wonder if you know that Pandora also other lines of Pandora Australia jewelry, each as high quality and beautiful as her charms bracelets. We are all different and beautiful in our own way, and the Pandora Jewelry helps women Pandora Charms Australia express the things they love and what they are. The layers of the Pandora collection is designed to help you tell the world ", this is what I have" in their own special way. I assembled a little guide to the possibilities of Pandora here might want to explore.

The collection of Pandora charms 14 karat gold Pandora Jewellry sale and sterling silver, Murano glass, also known as Pandora Glass Beads the memorial collection. The charms come in all colors and shapes, all of which are designed to coordinate with the specially made gold and silver Pandora bracelet. Each bracelet has dividers with cords or wires in them. The beads are also the same torsion ridges and more sections. Thus hinder the charms, but when you put and not move and end up piled on the side.

LovePods created in the form of "pods" small, Pandora Jewelry each about a small stone as a diamond, amethyst and spinel. The pods connected in series in some of the pieces to create your earrings and rings. All pieces of gold of 18 carat gold either in white or yellow gold.

Write Pandora is a beautiful line of earrings that are interchangeable with its design of two parts: a hook-like curve slope and slope of different charms. All are designed in gold or silver, some with a combination Pandora Jewelry Charms of both. Several gems included in this collection, such as amazonite, pink sapphire, and dyed freshwater pearls.

The online collection of amazing stories of earrings, rings and necklaces all created from 14 carat gold, sterling silver 925, or a little of both. Coordinate the pieces together very well and also Pandora bracelets. Gemstones are the line representing rhodolite, onyx, freshwater pearls and an amethyst, just to name a few.

Liquid Silver Collection is very well made of sterling silver is polished to a high sheen. You will find many styles of rings and bracelets, and earrings, each with a very contemporary style.

Pandora jewelry is all created from the finest Pandora outlet materials and high quality engineering and design. The result is a superb collection of jewelry that you can coordinate among themselves and Australia Pandora DIY with all other parts. Not the famous Pandora charm bracelet in a kind of Pandora jewelry is that you should use, that's for sure!

Guest

You should have the right Cycling Jersey for men available to you and probably carry wheeled luggage with you. These Cheap Air Jordans customs by Diversitile are of no exception.

Nike Air Jordan Spizikes is concentrated to Retro Jordan 11. Do you remember the Tiffany Rings in the film? Our enthusiasm is Air Jordan Shoes and the air jordan manufacturer identify title formulated by Nike Air Jordans. Juicy Couture Bags are one of Versace's strongest points.

Versace Handbags from the 2009 Fall Collection introduced Juicy Couture Outlet with lush textures. Cause add to the high quality Monster Beats. As it never seems like we have enough cash in our Juicy Couture Handbags, you need some help staying in style without paying for Juicy Couture Outlet. Another tactic for these salesmen to use is to try and up-sell you other products when you go to simply purchase a Louis Vuitton Handbags.

Some people feel that exhausting a brand somehow makes them feel better than wearing a shirt that they can acquire for $1 at a discount store, like North Face. As sport, professional cyclists and organizations are handled by the Cycling Shorts. Basketball footwear has never been the same again, ever since the advent of the glorious Cheap Jordan Shoes and the successive remakes of the old models known as Cheap Jordans. This is because there are thousands of prospective Louis Vuitton Outlet sellers, both in local and online market, that offer a wide variety of Louis Vuitton Shoes which are sold in bulk quantity.

If you want to have more friends in the age of you, you are going to go for the trendy brand like North Face Jacket in society. But the style of monster you need to know: Beats Monster was located in American market. What a romantic thing it would be if someone really sent me a Tiffany Necklace. Women's designer denim features dynamic and creative designers like True Religion Jeans.

The materials of True Religion Canada are manufactured with a special aging process to generate True Religion Jeans Outlet appear and feel vintage.

No wonder people both old and young buy Jordan 3. It seems everyone knows the value and quality of True Religion Outlet.

Guest

Maintaining backside accurate religion shop logo design spot: Coach Purses A back corner spot about realistic Accurate Religion jeans is actually to the correct side side, completely on to the correct. It absolutely is usually noticed about fakes that spot is actually a lot more focused in the greatest side side, that useless giveaway.

Coach Bags Also, one particular have got to remember the way the approach that sewing because of this name is actually executed is important. Coach Online That rear name have to have reddish colored, EVEN sewing which is QUITE accurately executed through the entire entire spot. Coach Online Outlet Fakes get sewing which is available to us, which is more than over-stitched for most locations, or maybe appears like that spot belongs to the go away. Coach Outlet Store Take note that lots of realistic Accurate Religion sections tend to be brown set, and also the reddish colored in addition to white.Inseam time-span: If you're receiving a set of brand-new accurate Religion jeans, you can utilize a long inseam time-span to begin with.

True Religion Outlet That inseam is normally no less than 33 long, which permits it that they are giving 36 about several pairs. Must your own pair is actually fresh, Authentic True Religion Jeans Outlet Sale and also the inseam is actually 32 or maybe a reduced amount of, then remember that this can be fakes. Jeans True Religion Several elder sorts of cheap accurate religion jeans would essentially have a very shorter inseam around 32, nonetheless it is just a many frequent anynore. Almost all fakes get azines shorter inseam connected with around 32 or maybe 32.

5. Please also recognize that for anyone who is investing in a famous used pair, the chief owner perhaps have experienced them hemmed, True Religion Store so please inquire before suppose most are fakes whether or not they want any shorter inseam.Substance: Cheap Jordans Not one but two connected with typically the most popular fabric kinds within accurate religion shop jeans tend to be 100% organic cotton (generally known as RIGID) or maybe 99% organic cotton 1% elastin (expand). Nike Retro Air Jordans Accurate Religion NEVER EVER employs Polyurethane of their blends, in the event you discover it, keep going- most are false!Internal tags: You may see several internal tags, Retro Jordan Shoes usually normally the one top most requires a reddish colored Buddha which declares that measurement, Cheap Jordans On Sale in addition to states that Produced within U . S ..

(Jointly never end up being produced within The far east! )#) About ther change using this type of tag will be the substance content, care guidelines, Nike Air Yeezy RN in addition to CA#'s number 1. You will find there's towel tag, which is smaller sized within internet which has a reddish colored horseshoe in addition to remove in the bottom part. Throughout the change side on this tag could be a serial value.

Then continue any report tag directly below by using design quantities (modern pairs want that design name), PO quantities, CA, Coach Outlet Store Online in addition to RN quantities. Remember that quite often, that FALSE tags tend to be slippery feeling, or maybe waxy. They are normally any brown firmness also, so usually are not white considering that they must end up being.Belt loops: False cheap accurate religion jeans get QUITE slanted side belt loops, Cheap True Religion practically crooked seeking, because should they 're going sideways. Jointly NOT appear like this specific!So most are it!

I hope this specific guideline is still considerably to your benefit within your own vacation with regard to only a ACCURATE couple of ACCURATE RELIGION jeans! All the best!!

Guest

In December of 2009 My wife and I upgraded her engagement ring and wedding band to a white gold LEO setting, same style ring just white gold and LEO diamonds. After they credited us for the old bands, we still paid over $5,500.00 for the new set.

We had it sent out right away to be sized and when we received it back, they informed us one of the diamonds in the wedding band had been cracked and another diamond lost. They had us wait to send it back in for repairs until January of 2010, due to the Christmas season rush. When we sent it back in, we also asked to have engraving done on the inside of both bands. KAY told us, they were going to have a custom wedding band made to fit due to how small the band would have to be.

When we got the ring back, the engraving was wrong...so again it was sent back. Over the next few months, the ring was taken in three times due to the large diamond being loose on the engagement band. It was said to have been tightened each time. In December of 2010, the large diamond on the engagement band fell out with the prongs attached and was lost.

We took the ring back into KAY and they wanted to know if the ring had been inspected in the last six months. I told them we just received it back from service in the last two months, they had no record of it being out for service. They agreed to replace the diamond and fix it at no cost. Today is April 5, 2011 and we just picked the ring up from KAY.

The bands were soldered to each other off-set and my wife cannot get them on, and the large diamond.....is LOOSE AGAIN. I spent over two hours on the phone with customer service and they offered to fix the ring.....AGAIN, and give us a gift card. They also offered to replace it with another ring. I also contacted the manager of the store we purchased it from and he said, " Aww thats too bad buddy, bring it in and I will send it back ut to get fixed"!

The customer service is terrible at best with this company, they don't care about customer satisfaction. One of the representatives (KATHLEEN), advised me(today April 5, 2011) that the order for the custom wedding band, back in December of 2009, was cancelled and they just swapped it with another band and sized it. We have owned this ring for 15 months and it has been in for repairs for 8 MONTHS total.

I am currently waiting on a call back from a supervisor from KAY, as well as my attorney. I would not reccommend this company to anyone purchasing jewerly.

Guest

I want to take them to small claims court.

In Feb 2008 purchased wedding ring. Before the ring was due for the 6 month inspection, a diamond fell out. The ring was sent in for warranty repairs but ultimately lost. The store issued a new ring (same exact ring out of the display case) because at that point it was the only thing they could do provided in their warranty agreement.

The ring was taken for inspections Feb 09, Aug 09 and Feb 2010. In June 2010 another diamond fell out. Took it in and they said it was covered under warranty or extended service plan and gave me a slip and sent it on its way. The following day, got a call and they asked me if I had a copy of the paper work because they ''thought it might have been mailed off without any documentation."

The next day, they called and said I had to pay for the repairs because there was no record in the computer for inspections. I told them that I have at least one hard copy of the inspection slip, which I had to beg for at the time, so obviously their information doesn't get put into the computer. The store associate told me ''inspection notes get lost all the time'' and another associate told me that this particular ring, which I did not see in their cases anymore, is going to lose a diamond every 1-2 years and a jeweler from a completely different store as well as their own store both told me that the design of the ring is basically bad and it's going to keep breaking. After the ring lost the diamond the first time, I stopped wearing it - only for special occasions when going out. I barely ever wore it. I did not wear it to bed or in the shower or while washing my hands or anything of that sort.

The ring was sold as a wedding ring and should be able to be worn as such without falling apart. It was NEVER mentioned that the design would fail and cause it to break constantly with even minimal usage. Now that we own the ring and are dealing with this issue, they freely admit it's going to keep breaking. Also, they have no records in their system even showing they had to give us a new ring.

They have proven time and time again that their record system is not accurate and that they sold an essentially defective product and will not stand behind it. We even stated that if they went ahead and repaired it this time under warranty, as it should be under warranty since we fulfilled our end of the agreement by having it inspected, that we would be more than willing to upgrade the ring (having to spend double the purchase price) in order to have a ring that will truly last.

A wedding ring is meant to last forever and we feel this is a sham. Can we sue them in small claims court for the cost of the ring? What can we do because this is not right and we have tried rationalizing with them many many times.

Guest

Kay Jeweler lost my wedding ring, I don't know what to do or ask for... I'm just completely heartbroken and just want my original set that I've been wearing for over 3 1/2 years =( They said they would replace it with equal value, but the style changed and I will know that it's not the ring that he proposed with everytime I look at it.

The customer service isn't great either, they don't care and it shows.

Guest

A jewelery repair shop has lost a ring my Dad gave me when I was 11 years old.I am now 54. It has only come off my finger in all these years to be cleaned or have the prongs repaired, and this is what I brought it in to have done.

This ring has always been sentimental to me as you can only imagine.I informed them a few times how much this ring meant to me and how nervous I was about leaving it and I was assured it was in good hands, not to worry about anything. My dad recently passed away and I am beyond heartbroken. I was told by the store owner that he would make of it. I completely broke down in the store when I was told and have been having panic attacks since.

There is no way to put a price on it. I seen a ring in their cabinet that looked very much like my own stone. Any suggestions would be appreciated.

If its forever lost I will be forever heartbroken.As I write this tears are running down my face. Please tell me what may be done.

Guest

To the above person seeking legal action...please let me know if you get anywhere on that b/c I am right there with you! I personally want to sue Kay Jewelers myself!

I have had numerous problems with them too! We purchased my ring at the end of December 2008 and by Feb of 2009 my diamond had fallen out. I went into the store and received no attention or apology at all. They brused me off like I didn't even matter at all.

But, I went ahead and sent my ring to be repaired....what other choice do you have? Once repaired, I thought all would be well. I was wrong. Not even 5 months later my diamond fell out again!

This was only 2 weeks after having it "inspected." Once again, no apology or even empathy for my problems...not only that, but I explained to them that I was to be married in October 2009 and still needed to have my band sautered to my engagement ring. They "promised" me it would be back in 4-6 weeks. Four weeks later, I called to check the status. The "manager" VERY rudely informed me that it would be the very end of September before my ring would be done.

What?? I will be getting married without my ring! They didn't even act like it was a big deal. Sure, not to them, but getting married without your ring?

I called customer service and they offered to give me another ring for the same price. Who does that???

Obviously it has sentimental value...at least to me, obvisoulsy not them. I would never ever ever recommend kay jewelers even to my worst enemy!!!!!

Guest

My husband bough my engagment ring at Kay's in Nov. of 06.

Since then one of the diamonds (it has 12) has fallen out 4 times. The manager of the store had told me the if it would happen again she would replace the ring w/ a new one- but low and behold when it did, she had no recollection of that and went on to say they don't do that and laughed in my face. This would have been fine- beings it's he said she said i can understand---- HOWEVER then she looked in the record and said it only shows this has happened 1 time. She basically called me a liar and said the only other info in the computer was that my ring was resized to a 7...

that's funny... the ring was a 6 1/4 when i got it... and i wear a 5 1/2.... so why would i make it a 7.

She took my ring for repair and then tried to tell me i would have to pay for the repairs done, due to the fact i missed my last inspection-- i showed her my paper work showing i was indeed there and she made it free repairs again... but i still can't do anything about the diamond that keeps coming out.

Kays is very unprofessional and dishonest.. I am no longer going to buy anything from them!!!!

Guest

My Engagement ring get RUINED by Kays. I brought it in because one prong was chipped on top(very simply repair right?) well it came back looking like a different ring.

in fact it looked like it came out of a gum ball machine! The prongs were all out of wack. It also had gold accents on the sides which who ever repaired it totally BUFFED OUT! i was told that when you send something out for repair and its white gold they dip the piece and buff it.

I sent the ring back 7, yes 7 times and each time they did something different to screw it up. 1 time they put a matt finish on the band...WHAT....WHY!!! the 6th time it came back i noticed a crack in the side of the setting...so out it went again. the 7th time they replace the entire band....it came back looking like a mens band.

it was ugly and unconfortable. I tried wearing it for 2 days and the same prong completly broke off!!!! We are still fighting withe the DM (who by the way is impossible to get a hold of). I am really beside myself and don't know what to do...

Kays RUINED my ENGAGEMENT RING!!!!

jeremy from the above post, you can definitly use my story!

Guest

:(

I don't know what happened to my comment...

I was saying that on 10/15 they said they'd give me a new ring. Why 10/15? What is the point of that day? Is it National Give People Back Their Belongings Day? Makes no sense. That's two more weeks on top of the already over six I've waited. Besides this is the repair for the warranty we paid for. They act like they are doing me a favor.

DO NOT GO TO KAY!! At the very least, just pay someone out of pocket to do repairs on site somewhere.

DO NOT TRUST THEM. ANYONE who would turn such sentimental items into this mess is a sick group of people.

I want to know where to get diamonds tested. i do not trust that I will get the same quality (or even real) diamonds I had to begin with.

Guest

August 19th I took my wedding ring because a diamond fell out. It was purchased in Feb 08. Less than six months old... so I take it in and all the two ladies working there could do was hit me up for another store credit account. Let's see, my the heck? WHY 10/15, what is the signifigance in that day? Oh I know, let's make me wait 2 MORE weeks to see if it shows up if not, then I'll get a new one.

You know what? I don't want a new one. I want MY ring that I entrusted to your company. Hmm I 'm pretty sure that "losing" something over $500 is called GRAND THEFT. Try me, Kay. I will not stop until you stop doing this to people.

I called corp customer service and got nowhere but I told them I want something done by Friday or I want a refund. NEVER AGAIN.

Guest

I made the mistake of getting a custom wedding set there that lost a stone in the first week of wear, and wasn't made correctly and has taken over six months to get corrected, still no rings, I contacted a lawyer!

Guest

My son purchased a necklase for me, Journey pendant in yellow gold. It came on an 18" chain. I needed it in white gold for his wedding and the chain is too short. I went in to "Kays" and they were willing to exchange the necklace for the exact same thing in white gold but would not let me switch out the chain for a longer one, even though I wanted to pay for the difference. They claimed that "ALL their necklaces come on an 18" chain and that's all there is to it. If you want a longer chain, you have to purhcase it seperately!" This is the most rediculous answer I have ever heard in my life. There is no way that ALL pendents, lockets, diamond teardrops, etc. all come on the same exact chain. Furthermore, this store also lost a terrific sale when they treated me this way. Not only did I expect to pay for a longer chain, I also wanted to purchase white gold earrings for my son's wedding.

I also told my son and future daughter in law about the way I was treated and they were planning to purchase their wedding rings at Kay! Not any more....Frankly, I really want to meet my son at the Eatontown, NJ mall where the gift was purchased and get a full credit on his account...we can then purchase the Journey pendant elsewhere and get the chain in the length we want, not what Kay thinks it should be.

I have checked with many other jewelers right in that mall and every one of them said the same thing...."what a terrible way to treat your customers". My sentiments exactly! No wonder you have so many unhappy customers and so many comments here. I would have preferred to be kissed first!

Guest

The worst part about the repairs with Kays is that they usually use Jared’s to do their repairs. I managed a location where the "Repair shop" (Jared’s) was in the parking lot.

They made us fed ex it to them. I lost 3 shipments of repairs that way. I begged them to just let us drive the repairs over their. Nope they would rather us call 20 or more customers and tell them their mementoes are lost in fed ex somewhere.

I have worked in jewelry for 30 years and have always used personal curriers. And was proud to say I never lost a repair. When I worked for Kays my store alone lost 3 shipments.

(Others had lost more) They are the only company I know that takes such a risk with their clients’ merchandise. I have work for small and large jewelry stores but they really work it as a numbers game when it come to lost or damaged repairs.

Guest

I would like to invite anyone and everyone who has taken a piece of jewelery to kay (belden etc...) for repairs and everytime you get it back it is damaged. Worst of they than tell you its a bad piece and offer a replacement.

This is ok i guess but when its the ring you propesed to your wife with its a little less OK. Any way I have never received a piece of jewelery back from the repair shop with out a problem and I have now had it. What are you supposed to do when you buy a warranty and have no choice but to pay for services at a private jeweler or take it back for thie *** shop to work on it. I am looking to pursue damages legally and would like to have other peoples stories, only if you are willing to have me share the information with Kay, store location etc, obviously no personal information would be needed.

I would like to stick it to Sterling Jewelery company, for destroying my wifes wedding ring and her engagement ring.

I chose the email me comments option so I guess if you post it will be emailed to me. Thanks

Guest

I have worked for this company and IT IS NOT GOOD. Thier products are cheaply made, they have little to no training for the associates, and most of the goldsmiths do a terrible job of repairing broken peices. Even when I worked there I never reccomend this company to my friends or family.

View more comments (3)

Kay Jewelers Reviews

  1. 283 reviews
  2. 72 reviews
  3. 48 reviews
  4. 22 reviews
  5. 23 reviews
Kay Jewelers reviews