Kay Jewelers - Review in Luxury / Jewelry category from Haymarket, Virginia

37 of 559 Kay Jewelers reviews

We had a stone installed in an engagement ring.After a couple of months my wife noticed the stone was a little lose.

We took it in and they said to wait because it was Christmas time and would take a while to get it back. About a month later the diamond fell out. When we took it in to get fixed they said the corner of the diamond was chipped and missing. Now the ten thousand dollar diamond is worth nothing.

Because the manager left the store that verbally told us to wait and wasn't written on our warranty card they wouldn't work with us. They said we didn't have it inspected with in the 12 months but we really did, it just wasn't written on the card. I'm sure they chipped that diamond when they set it in the ring. That's why is was loose.

They would not work with us at all and we had to pay another ring.*** company

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or service
Engagement Diamond Ring
Review category
Luxury / Jewelry
review #867886

Author wants to be contacted by the company. Learn more

Had an experience with Kay Jewelers? Submit review ›
Helpful? 0 Yes 0 1 No 1
Had the same issue 0 Yes 0
37 of 559 Kay Jewelers reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

You were reading a complaint about Kay Jewelers.
Filing a new complaint about