Kay Jewelers - Poor quality merchandise/poor customer service
My husband bought me a beautiful sapphire necklace and matching earrings for our 5th anniversary at Kay Jewelers.
In the 3.weeks since receiving this gift from my wonderful husband the chain has broken twice.When I went in to the Kay Jewelers near me (Jefferson Valley Mall in Westchester) the staff tried to coerce me into purchasing a more expensive chain.
In fact, the second time I went into the store, I was told I would have purchase a new chain no matter what kind it was.
After about 20 minutes, they finally exchanged the entire necklace.I strongly suggested they stock this necklace since I am sure I will be back often.
More Review Details
- Reason of review:
- Bad quality
- Product or service
- Kay Jewelers Sapphire Necklace
- Review category
- Luxury / Jewelry