Kay Jewelers - Poor customer service and repair work
Purchased an engagement ring June 1, 2015.White gold, 7 blue diamonds and rhodium, white diamond halo, and white diamonds on each side of band.
Has been sent for work 6 times. Sizing, loss prong, same loss prong not fixed, missing diamond, wrong rhodium and gapped, and gapped rhodium and diamonds on halo no longer appears to be individuals. Corporate customer service is unresponsive 8 out of 11 days of correspondence. Store associates rude.
Always late returns from repairs.They have it more than fiance has since purchase.
More Review Details
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Extremely ridiculous wait times
- Poor customer services skills
- Lost diamonds
- Terrible management qualities
- Reason of review:
- bad customer service in store and corporate level, BAD repairs, and late repair returns
- Preferred solution:
- Full refund
- Product or service
- Kay Jewelers Diamond Ring
- Review category
- Luxury / Jewelry
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