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Katy Med Solutions sells online and thru Amazon. I can't rate their online store, but I can rate their performance on items sold thru Amazon.

They sell Poise pads thru Amazon.

My wife wanted ultimate absorbency long length contour fit pads, found pads on Amazon that appeared to be correct. the product picture was the ultimate absorbency long length contour fit pads. drilling down on the product page revealed a statement that they were contoured. We placed the order.

delivery was within expected time frame. But the product received was not the contour fit pads.

what we received was the regular fit pads.

I checked further down the product page, found a product number. turns out that product number is the number for the regular pads not the contour fit pads as indicated by the picture and the product description.

When we checked with Katy Med Solutions, they told us that they shipped what we ordered so they won't do anything for us.

Damned poor customer service.

User's recommendation: If you buy from them be sure to check the product number first.

Monetary Loss: $127.

Preferred solution: Full refund.

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