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Contact Katies Customer Service

Katies Phone Numbers and Emails

Customer Service:

  • +61 180 015 1110
    Australia
  • +649 884 1254
    New Zealand

Legal:

  • +6 130 072 8980
    Privacy Inquiries
  • +649 888 9791
    Privacy Inquiries
Send Message

Katies Emails:

Complaints/ Feedback
Ethical Trading
Customer Service
General Info
Legal
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Katies?

How to Contact Katies?

Katies offers various ways of getting in touch with the customer service team. One of the most effective ones is calling. Katies customer support phone number is +61-180-015-1110. This is a phone line for callers from Australia. If you are calling from New Zealand, please dial +649-884-1254. Contact the support team to get information about new arrivals and best sellers, available clothing and accessories, sales and discounts, get assistance with your order, manage shipping details, request an exchange or return, and more.

If you don’t have much time and calling is not an option for you now, you can try emailing the company. . Katies email address for reaching out to customer service is customercare@mosaicbrandsltd.com.au. If you have questions about ethical trading, please send your inquiry to ethicalsourcing@mosaicbrandsltd.com.au. Customer support agents will gladly provide you with all the information about the company if you drop a line at info@katies.com.au.
The email for privacy inquiries is privacy@nonibgroup.com.

The company is headquartered in New South Wales. Katies address for mailing is Mosaic Brands Limited, P.O. Box 7, St Peters, New South Wales 2044, Australia. You can send documents or consumer inquiries offline. However, if you need quick assistance with your issue, it’s better to send it via email.

The company operates Monday through Friday from 9 am to 5.30 pm AEST. Call centers operate during the same hours. Please note that the company is closed during public holidays. If you need more information about the company’s working hours on specific dates, please contact the support team.

Katies website allows customers to submit consumer inquiries via an online form. To fill out the form, please click the “Contact Us” hyperlink in the footer of the main page. Then, proceed with the online form on the left side of the page. After you provide all requested information and submit the message, one of customer care representatives will be in touch to address your issue.

Katies Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Katies is 611800151110. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Sunday, while the shortest are on Wednesday.

  • Be prepared for the call as Katies may ask you for the following information to identify you as a customer: order id, address or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Katies Website:

Katies Help Center:

Corporate Office Address:

Mosaic Brands Limited
P.O. Box 7
St Peters, New South Wales 2044
Australia

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5.30pm AEST


Mailing Address:

Attn: Privacy Manager

61 Dunning Avenue,

Rosebery NSW 2018

More contact details

Katies Rating Based on 2 Reviews

Rating details

2.8
more details
Website
Discounts and Special Offers
Value for money
Price Affordability

Rating stats

Rating trend

Summary of Katies Customer Service Calls

32 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Katies?

Cards Question:

  • “It’s asking for my Credit card, but I also have a gift card that I want to use and then another card for $20”
  • “Stolen gift card”
  • “Gift card”

Shipping and Delivery Question:

  • “Incorrect delivery address on my online order”
  • “No delivery”
  • “Shipping”

Product/ Service Question:

  • “Voucher number not working”
  • “Stained product”

Request for Information Question:

  • “Inquiry”

Staff Question:

  • “Violent action by store manager throwing my purchase to floor Katie's Albany WA please watch store video”

Activation/ Cancellation Question:

  • “Cancel order make online”

Other Question:

  • “Enquiry”
  • “Non arrival of garment”
  • “Greensborough store is not openecd”

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