Skip to content

Contact Katies Customer Service

How to Reach a Person at Katies

Verified Contact Information
  • +61 180 015 1110
    Australia

Customer Service:

  • +649 884 1254
    New Zealand

Legal:

  • +6 130 072 8980
    Privacy Inquiries
  • +649 888 9791
    Privacy Inquiries
Send Message

Katies Emails:

Complaints/ Feedback
Ethical Trading
Customer Service
General Info
Legal
Privacy Inquiries

Katies Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Katies Phone Number
+61 180 015 1110
Average Hold Time
From 3 to 5 minutes
Most Popular Katies Email Address
customercare@mosaicbrandsltd.com.au
Issue Resolution Rate
Low (17% reported full resolution)
Katies Customer Service Rating
4.5 out of 5
Overall Customer Sentiment
Mostly satisfied
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Katies?

How to Contact Katies?

Katies offers various ways of getting in touch with the customer service team. One of the most effective ones is calling. Katies customer support phone number is +61-180-015-1110. This is a phone line for callers from Australia. If you are calling from New Zealand, please dial +649-884-1254. Contact the support team to get information about new arrivals and best sellers, available clothing and accessories, sales and discounts, get assistance with your order, manage shipping details, request an exchange or return, and more.

If you don’t have much time and calling is not an option for you now, you can try emailing the company. . Katies email address for reaching out to customer service is customercare@mosaicbrandsltd.com.au. If you have questions about ethical trading, please send your inquiry to ethicalsourcing@mosaicbrandsltd.com.au. Customer support agents will gladly provide you with all the information about the company if you drop a line at info@katies.com.au.
The email for privacy inquiries is privacy@nonibgroup.com.au

The company is headquartered in New South Wales. Katies address for mailing is Mosaic Brands Limited, P.O. Box 7, St Peters, New South Wales 2044, Australia. You can send documents or consumer inquiries offline. However, if you need quick assistance with your issue, it’s better to send it via email.

The company operates Monday through Friday from 9 am to 5.30 pm AEST. Call centers operate during the same hours. Please note that the company is closed during public holidays. If you need more information about the company’s working hours on specific dates, please contact the support team.

Katies website allows customers to submit consumer inquiries via an online form. To fill out the form, please click the “Contact Us” hyperlink in the footer of the main page. Then, proceed with the online form on the left side of the page. After you provide all requested information and submit the message, one of customer care representatives will be in touch to address your issue.

PissedConsumer Club

Contact Information

Katies Website:

Katies Help Center:

Corporate Office Address:

Mosaic Brands Limited
P.O. Box 7
St Peters, New South Wales 2044
Australia

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5.30pm AEST


Mailing Address:

Attn: Privacy Manager

61 Dunning Avenue,

Rosebery NSW 2018

More contact details

Summary of Katies Customer Service Calls

68 TOTAL
CALLS
00:00 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Katies?

Shipping and Delivery Question:

  • “I didn't receive my ordered item yet”
  • “Item not received”
  • “Lost items”

Product/ Service Question:

  • “Da.aged product”
  • “I purchased a top which was on sale and before leaving shop saw another one nicer than what I bought, and wanted to swap it but the sales lady refused, this was at Stanhope Gardens. I think she shud ve let me swap it as it’s the same prive.”
  • “Complaint . Not honouring credit note that expires in 6 months.”

Request for Information Question:

  • “Checking on my order”
  • “Need help with an order”
  • “Stock enquiry”

Cards Question:

  • “It’s asking for my Credit card, but I also have a gift card that I want to use and then another card for $20”
  • “Stolen gift card”
  • “Gift card”

Payments and Charges Question:

  • “*** price charged for order”

Account Question:

  • “Promo code”

Staff Question:

  • “Violent action by store manager throwing my purchase to floor Katie's Albany WA please watch store video”

Activation/ Cancellation Question:

  • “Cancel order make online”

Other Question:

  • “I have a voucher to usr”
  • “I have a voucher I need to usr”
  • “Enqiry”

Compare Katies Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Katies? What happened? What can we help you with?
Submit review Don't show this popup