Contact Katies Customer Service
Katies Phone Numbers and Emails
Customer Service:
-
+61 180 015 1110Australia
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+649 884 1254New Zealand
Legal:
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+6 130 072 8980Privacy Inquiries
Katies Emails:
How to Contact Katies?
Katies Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Katies Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Katies is 611800151110. 100% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday and Sunday, while the shortest are on Saturday.
Be prepared for the call as Katies may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or customer id or account no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Katies Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Katies is 611800151110. 100% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday and Sunday, while the shortest are on Saturday.
Be prepared for the call as Katies may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or customer id or account no.
People call Katies mainly because of product/ service, request for information, shipping and delivery.
19% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Katies is customercare@mosaicbrandsltd.com.au. 57% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Katies Website:
Katies Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5.30pm AEST
Mailing Address:
Attn: Privacy Manager
61 Dunning Avenue,
Rosebery NSW 2018
Summary of Katies Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Katies?
Shipping and Delivery Question:
- “I didn't receive my ordered item yet”
- “Item not received”
- “Lost items”
Product/ Service Question:
- “Da.aged product”
- “I purchased a top which was on sale and before leaving shop saw another one nicer than what I bought, and wanted to swap it but the sales lady refused, this was at Stanhope Gardens. I think she shud ve let me swap it as it’s the same prive.”
- “Complaint . Not honouring credit note that expires in 6 months.”
Request for Information Question:
- “Checking on my order”
- “Need help with an order”
- “Stock enquiry”
Cards Question:
- “It’s asking for my Credit card, but I also have a gift card that I want to use and then another card for $20”
- “Stolen gift card”
- “Gift card”
Payments and Charges Question:
- “*** price charged for order”
Account Question:
- “Promo code”
Staff Question:
- “Violent action by store manager throwing my purchase to floor Katie's Albany WA please watch store video”
Activation/ Cancellation Question:
- “Cancel order make online”
Other Question:
- “Enqiry”
- “Order on line”
- “My order”
Compare Katies Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
