Contact Katies Customer Service
How to Reach a Person at Katies
Verified Contact Information
-
+61 180 015 1110Australia
Customer Service:
-
+649 884 1254New Zealand
Legal:
-
+6 130 072 8980Privacy Inquiries
-
+649 888 9791Privacy Inquiries
Katies Emails:
Complaints/ Feedback
Ethical Trading
Customer Service
General Info
Katies Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Katies Phone Number
+61 180 015 1110
Average Hold Time
From 3 to 5 minutes
Most Popular Katies Email Address
customercare@mosaicbrandsltd.com.au
Issue Resolution Rate
Low (17% reported full resolution)
Katies Customer Service Rating
4.5 out of 5
Overall Customer Sentiment
Mostly satisfied
Call Volume by Day
View full overview ›
Katies Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Katies Phone Number | +61 180 015 1110 |
| Average Hold Time | From 3 to 5 minutes |
| Most Popular Katies Email Address | customercare@mosaicbrandsltd.com.au |
| Issue Resolution Rate | Low (17% reported full resolution) |
| Katies Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 91% phone, 9% email |
| Common Reasons for Contact | Product/ service, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Katies | Order id or tracking number, first and last name or customer id or account number |
Call Volume by Day
Contact Information
Katies Website:
Katies Help Center:
Corporate Office Address:
Mosaic Brands Limited
P.O. Box 7
St Peters,
New South Wales
2044
Australia
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5.30pm AEST
Mailing Address:
Attn: Privacy Manager
61 Dunning Avenue,
Rosebery NSW 2018
Summary of Katies Customer Service Calls
68
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
17%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Katies?
Shipping and Delivery Question:
- “I didn't receive my ordered item yet”
- “Item not received”
- “Lost items”
Product/ Service Question:
- “Da.aged product”
- “I purchased a top which was on sale and before leaving shop saw another one nicer than what I bought, and wanted to swap it but the sales lady refused, this was at Stanhope Gardens. I think she shud ve let me swap it as it’s the same prive.”
- “Complaint . Not honouring credit note that expires in 6 months.”
Request for Information Question:
- “Checking on my order”
- “Need help with an order”
- “Stock enquiry”
Cards Question:
- “It’s asking for my Credit card, but I also have a gift card that I want to use and then another card for $20”
- “Stolen gift card”
- “Gift card”
Payments and Charges Question:
- “*** price charged for order”
Account Question:
- “Promo code”
Staff Question:
- “Violent action by store manager throwing my purchase to floor Katie's Albany WA please watch store video”
Activation/ Cancellation Question:
- “Cancel order make online”
Other Question:
- “I have a voucher to usr”
- “I have a voucher I need to usr”
- “Enqiry”
Compare Katies Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Katies