Kate Spade - Junk dye on purse

23 of 82 Kate Spade reviews

Update added by user Dec 18, 2016

Kate spade finally decided to honor my warranty and sent me a replacement purse

Original review posted by user Nov 07, 2016

Before I even wore the purse the red dye from the handle had rubbed off on both the front and back sides of my purse leaving a red mark.Customer service told me it was not covered by their one year warranty as it was wear and tear.

Recommended that I hire a leather cleaning service at my expense .

I called my credit company for a copy of my receipt . I took the number from inside the pocket of the purse . I sent pictures and did everything they asked and was well within warranty timeline. I will never buy a Kate Soade product again.

Their warranty sucks and from what I can read from the tag inside my purse their products are made in China.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
Price Affordability
Value for money

Reason of review:
Bad quality
Monetary loss:
Product or service
Kate Spade Purse
Review category
Footwear and Clothing
review #951011

Author wants to be contacted by the company. Learn more

Had an experience with Kate Spade? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
23 of 82 Kate Spade reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

You were reading a complaint about Kate Spade.
Filing a new complaint about