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Contact Katapult Customer Service

Katapult Phone Numbers and Emails

Toll-Free Number:

  • (833) 528-2785
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Katapult Emails:

Customer Service
Returns
Investors/ Franchising
Investor Relations
help@katapult.com
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How to Contact Katapult Customer Service?

Most Popular Number:

(833) 528-2785
Total calls: 67 Issue resolved: 1 Last call: Jan 15, 2025
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PissedConsumer Reporter

The Katapult customer service phone number is 833 528 2785. Clients can call this support number and get assistance on questions they have. Mainly, customers tackle problems related to membership, payments, ordering and technical issues.
The telephone number has several divisions each assigned to a specific topic.. Choose the division relevant to your request and wait for the free manager. When Katapult customer service is overloaded with requests, clients can use the Katapult live chat. The chat is operated by the chatbot and provides answers in an instant mode.

The Katapult customer service is available Monday through Friday from 7 a.m. to 11 p.m. CST. On Saturday the support team works from 8 a.m. to 9 p.m. CST. To get help on Sunday, write or call from 10 a.m. to 8 p.m. CST.
The online chat is available on the website 24/7. The other way to find out helpful information outside of working hours is the FAQ section on the site. Open the official page of the company, scroll down and press FAQs. There you will find typically raised questions with already prepared answers.

Katapult address is Cognical, Inc., 5204 Tennyson Pkwy, #500, Plano, Texas 75024, United States. The corporate office is the place where all leading departments of the company are.
To reach the Katapult contact team using the corporate address, write the letter and send it by the post office. It can take up to several weeks to get an answer in return. Clients can send different types of letters, including complaints, reports, recommendations and requests to various divisions of the company.

Katapult Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Katapult Customer Service is rated at 3 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call Katapult is 8335282785.

  • The longest wait times are on Friday, while the shortest are on Thursday and Sunday.

  • People call Katapult mainly because of request for information, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Katapult Website:

Katapult Help Center:

Corporate Office Address:

Cognical, Inc.
5204 Tennyson Pkwy, #500
Plano, Texas 75024
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 11:00pm

Saturday: 8:00am - 9:00pm

Sunday: 10:00am - 8:00pm CST

More contact details

Katapult Rating Based on 8 Reviews

Rating details

3.3
more details
Privacy and Data Security
Website
Product or Service Quality
Additional Fees

Rating stats

Rating trend

Summary of Katapult Customer Service Calls

67 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Katapult?

Payments and Charges Question:

  • “Having trouble paying my payments”
  • “Make a payment”
  • “Payment”

Request for Information Question:

  • “Problems checking out”
  • “Need help”
  • “Order question”

Return/ Replace Question:

  • “Return items cancel lease”
  • “Made a return and still have not been credited”
  • “I need to change my number”

Account Question:

  • “Account”
  • “U took money out of my account then u sent email it got canceled”
  • “My balance”

Shipping and Delivery Question:

  • “Give them New address for merchandise delivery from Wayfair”
  • “Have not received package”
  • “Order issues”

Product/ Service Question:

  • “Don't understand how this works”
  • “Un producto no entregado”
  • “Purchase”

Employment Question:

  • “Payoff”

Other Question:

  • “Walmart checkout”
  • “Rejection of order”
  • “Haveing problem paying for Amazon order”

Compare Katapult Customer Service To

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Acima
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1.9 out of 5
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