The Karastan phone number for reaching out to the customer care team is (800) 234-1120. Call this number and get information about all available floorings and brands, get details on installation, cleaning and care tips, report issues with the payment, request warranty services, etc. To save time, avoid calling the company on Monday as the waiting times at the beginning of the week are the longest. Tuesdays and Fridays have the lowest contact volume, so it’s better to call Karastan support on these days.
There is no Karastan email for consumer inquiries, but clients can submit their messages via the company’s website. To address privacy inquiries, shoot a note at onlineprivacy@mohawk-email.com, and the corporate legal team will assist you. Contacting the company via email is a good option when you don’t need immediate assistance. Otherwise, consider addressing your questions by phone.
The Karastan headquarters is located in Georgia. The Karastan address for reaching the company by post is Mohawk Industries, Inc., 508 East Morris Street, Dalton, Georgia 30721, United States. Consumers who need to contact a particular store should see the “Find Karastan Stores” page of the company’s website to get all the contact details.
The Karastan customer service team is available Monday through Friday from 8 am to 8 pm EST. On Saturday, the Karastan hours are from 9 am to 3 pm EST. The support hours may be subject to change during statutory holidays, so the response times may be a bit longer than usual.
Contacting the company via the Karastan website is very easy. To submit a message, you need to press the “Contact Us” button at the bottom of the page and fill out a pop-up form. You need to choose the subject of your inquiry and type in the requested information. After you complete the form, press the “Submit” button.
