Contact Kaplan Test Prep Customer Service

Kaplan Test Prep email addresses are provided for inquiries depending on the specific concern. Accessibility issues or accommodation requests are referred to accessibility@kaplan.com. General customer service inquiries, including billing, course, and technical issues, can be sent to customer.care@kaplan.com. Any inquiries regarding legal matters, particularly copyright infringements, are sent to copyright@kaplan.edu.
Similarly, privacy-related issues are directed to ktp.dataprivacy@kaplan.com. Lastly, for legal inquiries, you can send emails to ktplegaldept@kaplan.com. These Kaplan Test Prep email addresses are very handy for customers to reach out to the concerned department to address their concerns.

Kaplan Test Prep's corporate office is at 750 Third Avenue, New York, New York 10017, USA. This is the primary postal address for inquiries about the company's service and administration matters and general corporate communication. Customers intending to visit the office can do so upon appointment.

Kaplan Test Prep's customer service is available Monday through Friday, from 10 AM to 5 PM ET. Outside these hours, students can create a support case on the Kaplan website to have their questions received and answered by a representative as soon as possible. Kaplan Test Prep uses alternative channels to help customers besides face-to-face service. Customers can directly message Kaplan with questions on the company's Twitter, Facebook, and Instagram accounts, with representatives there to help and answer inquiries.