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Contact Kansas City Chiefs Customer Service

Kansas City Chiefs Phone Numbers and Emails

Toll-Free Number:

  • (888) 992-4433
    Group Tickets
Call customer service
Send Message

Customer Service:

  • (816) 920-4237
    Fan Experience
  • (816) 920-9400
    Ticket Office
  • (816) 920-9300

Sales/ Reservations:

  • (816) 920-4839
    Premium Seating and Suites

Kansas City Chiefs Emails:

Customer Service
Fan Experience, Ticket Office
Legal
CCPA Inquiries
Sales/ Reservations
Group Tickets, Premium Seating and Suites, Tickets
accessibility@nfl.com
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How to Contact Kansas City Chiefs?

Most Popular Number:

(888) 992-4433
Group Tickets
Total calls: 35 Issues resolved: 6 Last call: May 7, 2025
author avatar
PissedConsumer Reporter

The Kansas City Chiefs customer service provides several contact channels for customers to seek information. For assistance with General questions, call 1-888-992-4433, which is especially dedicated to group ticket sales. The Kansas City Chiefs phone number for the Ticket Office is 1-816-920-9400. Additionally, the Fan Experience department can be called at 1-816-920-4237 to address many fan-related issues. Moreover, individuals who wish to know more about premium seating and suites can call the Kansas City Chiefs phone number at 1-816-920-4839. Users can also Visit the Kansas City Chiefs office address to get in-person assistance at 1 Arrowhead Drive, Kansas City, Missouri 64129, United States.

The Kansas City Chiefs email support is available for departments to smooth out communication. For accessibility, fans can send Kansas City Chiefs email to accessibility@nfl.com. Moreover, premium seating and suite inquiries can be addressed to chiefsvip@chiefs.com. To send Kansas City Chiefs emails with ticket-related concerns, use ticketoffice@chiefs.com. General questions related to fan experience can be mailed to fanexperience@chiefs.com. Similarly, for legal purposes, including CCPA, customers can use consumerprivacy@chiefs.com. The designated Kansas City Chiefs email for sales and reservations for group tickets are handled through grouptickets@chiefs.nfl.com. Fans with season ticket-related questions can email seasontickets@chiefs.com, ensuring that the appropriate team handles each inquiry.

For online support, the Kansas City Chiefs website offers a variety of tools. To do so, visit the Kansas City Chiefs website and click on the "Contact Us" section. Here, you will find links for submitting lost and found claims or reporting a problem. Also, the Kansas City Chiefs Mobile App keeps fans connected year-round, offering mobile ticketing, team updates, and stadium maps to enhance game day experiences. Another great feature that is helpful for users is Chiefs Kingdom Rewards, which lets fans earn and redeem points for prizes. Fans who want to know more about stadium tours can email Tours@chiefs.com. The Fan Experience team is available during business hours. The Kansas City Chiefs' business hours are from 8:30 AM to 5:00 PM on weekdays, Monday through Friday. On Saturdays, the active hours are from 9:00 AM to 1:00 PM. For all games, support is on the field from four hours before kickoff to an hour after. One can reach the team with a Kansas City Chiefs email at fanexperience@chiefs.com or by dialing 1-816-920-4237 to get help in real time. Thus, the team provides a comprehensive system for support so that an excellent experience can be created by and with the Kansas City Chiefs.

Kansas City Chiefs Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    73% phone 27% email
  • The best phone number to call Kansas City Chiefs is 8889924433. 54% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Tuesday.

  • Be prepared for the call as Kansas City Chiefs may ask you for the following information to identify you as a customer: email, phone number or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Kansas City Chiefs Website:

Kansas City Chiefs Help Center:

Corporate Office Address:

Kansas City Chiefs
1 Arrowhead Drive
Kansas City, Missouri 64129
United States

Other Info (opening hours):

Office Hours:

Monday - Friday: 8:30am - 5:00pm

Saturday - Sunday: 9:00am - 1:00pm

More contact details

Fax:

+1(816) 920-4570

Kansas City Chiefs Rating Based on 3 Reviews

Rating details

4.0
more details
Reliability
Discounts and Special Offers
Product or Service Quality
Advertised vs Delivered

Rating stats

Rating trend

Summary of Kansas City Chiefs Customer Service Calls

65 TOTAL
CALLS
00:00 AVG CALL
DURATION
32% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kansas City Chiefs?

Request for Information Question:

  • “Check on photo pkg”
  • “Question about premium parking”
  • “Need hadicap assistance”

Shipping and Delivery Question:

  • “I never received my preorder. I’ve for over two months speaking with supervisors numerous representative. I was promised over and over that once the warehouse received the package back from the PO in Las Vegas Nevada, it would mail it to my new add”
  • “Received wrong size t-shirts”
  • “I'm haven't received my season ticket gift”

Product/ Service Question:

  • “Season tickets are not showing for Denver Broncos game 11/10”
  • “Fake merchandise”
  • “Outraged over 9 year old boy being ridiculed, suggestion whole chiefs team should wear red and black on faces next game”

Payments and Charges Question:

  • “Stm payment info”
  • “Credit to account for tix sold thru Ticketmaster”

Account Question:

  • “I had my wife log in to the app with my account on her phone to download our season tickets for tomorrow, now it says our pass is disabled and we have to reach out to you to resolve the issue.”
  • “I'm a hospice liasion for St. Joseph MO. The Chiefs training camp is located a few blocks away from a nursing home I have an account at. There are several fans in the nursing home. Was hoping members form the team of the KC wolve could drop in.”

Return/ Replace Question:

  • “Return”
  • “Address change”

Other Question:

  • “Personal”
  • “Auction chiefs adt”
  • “Parking”

Compare Kansas City Chiefs Customer Service To

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