Kanes motto is "Quality so good, it's guaranteed for life".Bought a three person reclining sofa, with bonded leather.
A year later we purchased a power recliner, leather like. Soon after we bought the sofa, two of the recliner's mechanisms failed. One was replaced within weeks, the other one took awhile because the first part was from the "redesigned" sofa. At the same time the spring on one side failed, their answer was to put a foam cushion between the fabric and the spring, which made it lumpy.
After more complaints they replaced the spring. A year and a half later both broke again, Kanes wanted to charge us for the repair, we said no. Then the leather on the sofa started peeling off in little pieces and continues to shed with complete bald spots. The chair, started cracking and the seams started splitting.
Kanes offered to give us a $600 store credit for merchandise that retailed for $1500.
This is what you expect from furniture that is 10 years old or more.Stay away from Kanes!
More Review Details
- Reason of review:
- Bad quality
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Kanes Furniture Leather Sofa
- Review category
- Furniture and Decor
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