I bought a Kalorik coffee maker through Rakuten.It failed after 2 months.
I contacted Kalorik. They acknowledged that the product was defective and that Iwas entitled to a refund. The product was no longer being made, so store credit was the best I could do. I was told that I could only receive the credit by going through their customer service line and talking to a human.
So far, Ihave spent over 2 hours on hold waiting for someone to answer the phone. On two occasions, I have waiting for over thrity minutes - no acknowledgement, no wait time estiimates, no messaging whatsoever.
I am out $52.00 with no hope for firstname.lastname@example.org
More Review Details
- Reason of review:
- Damaged or defective
- Product or service
- Kalorik Coffee Maker
- Review category
- Appliances and Electronics
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