Washington, District Of Columbia
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Don't get Kaiser!We just switched to Kaiser HMO 2012, regret it!

My wife need to see a an OBGYN doctor, went to the office waited for 3 hours and was unable to get a refferal to see the doctor. Now, they informed her she needs to travel to another location to get the refferal, then travel to another location to see the doctor. (We were like WOW) I write on and on, but bottom line is -DON'T GET KAISER-!

- Lastly, how do you have a company survive like that, so regret.Can't wait to switch out

Review #285989 is a subjective opinion of a user.

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Anonymous
#1162176
I called over two weeks in advance seeking vaccinations for our kid so we can travel overseas. They told us to call back 3 days before we travel. They said they are busy.
Anonymous
#1124150
Been on hold for over a hour this morning and these evening.
Should be spending tine with my daughter .
But can not log on what so ever
Moved to different part of town, new Doc will not even look at my record's wants me to come in and pay again. So I will have to drive over a hour. It is now 5;31 been on hold over half a hour.
Anonymous
#1086015
Well, it's now 2016 and Kaiser is getting worse each year. Obamacare has forced people to live with Kaiser, the worst healthcare provider in the industry.
Kaiser upper management should be in prison for their actions. They are thieves... The worst in US history.
They make the Mafia of past, look like choir boys. And the government encourages their deception and substandard care.
GOD help all that have Kaiser.
LJ
to Anonymous California, United States #1265696
They might be letting my mother die right now. December of 2016 they had her take a PET scan (YES...Before a biopsy!) and Dr said looks like aggressive cancer in both lungs! ok...so let's get aggressive back..Dr. replies...7 days later...well..we need another biopsy...let's schedule for January 10th 2017. WTF...she might have Stage 4 and let's wait 3 weeks...NO... so schedule another biopsy due to dad and I calling aggressively to the point where we were heard and scheduled within a day for #2...then she was told...well..we are still not sure. Get back to you in a week or so, but let's schedule Oncologist appt. in the meantime since if we don't now it could take weeks (really....Thanks for admitting that Dr Kaiser man!)....still waiting for results of 2nd biopsy as of last night 1/3 to know if we can (fingers crossed) cancel Oncologist appt. Dr. tells her again..just keep it...we are still not sure but we'll know in the morning. Well today is 1/4 and Mom diagnosed with Stage 4 in lungs and spread to spine (where she has had arthritis for few years now and possibly they are assuming the dark spots are cancer?) She was told just today ....too late for Chemo and no cure. take a pill to manage pain...Now what? well now another appt. to check if spread to brain, but yet they told her to schedule herself and then front desk reminded her she needed to schedule a blood test (YET AGAIN) for the MRI brain thingy... Mom says "will Dr. order that" receptionist tells her... Show more
stupid comment
#1064826
sad but company is falling apart. my bosses boss in marketing HR is a total ***. Many complaints made against him and he's still there. Sad!
Anonymous
#1043062
A couple of things.
Kaiser and mental health do not mix. Do not choose Kaiser if you need mental health. They claim they've hired a lot of new therapists and psychiatrists, but they have to stretch the numbers back to 2011 (before Obamacare) to today. As of October 2015, the wait for mental health is still two months for ongoing appointments.
Also, do not choose Kaiser if you are old and very sick. They will give you bargain prescriptions and send you out the door in 5 minutes so they can take care of all the overbooked patients. When you figure out you want to go elsewhere, you're trapped and they won't pay. It's impossible to get a referral outside of the Kaiser system.
Finally, look at the medical background of Kaiser primary docs. They usually come from schools outside of the US or the med school rejects in the Caribbean. I'm sure there are good primary docs who were taught elsewhere, but I think most of them are bottom of the barrel rejects. Or you can choose a nurse practitioner, but would you trust your complex health problems to a pretend-doc who didn't do the full sequence in med school and residency?
Kaiser stinks just like all of the HMOs. Don't be tricked with the Medicare 5-star ratings. And if you have mental health needs, stay very far away.
Anonymous
#985173
This story is very hard to get across in words how tragic and desperate we felt but I will try. Two years ago my son was in his 2nd year of college. He developed a drug problem. We had no idea how bad it was and what to do about it. We expected to get guidance from our health care professionals at Kaiser. After all, that is what we have insurance for.
When our son came home after the second year was over, thru various and horrible ways we found out he was abusing drugs. He agreed he had a problem and wanted help. We turned to Kaiser Addiction medicine. They put him in outpatient rehab. We felt that maybe he needed more but we had never dealt with this and did not question their “knowledge”. He attended most meetings, he did miss a few, but he drove himself to and from the meetings on his own. He wanted to be sober. After a couple of weeks, my husband and I found him unconscious and barely breathing. It was latterly the worst moment of our life. My husband performed CPR until the 911 responders arrived. They shot him in the heart with something to make his heart beat again and start breathing. He was taken to the closest hospital, not a Kaiser hospital. He was there for about 8 hours. The doctor there told us that he needed more treatment then he was getting and he has a serious problem. When he was stable enough, they moved him to a Kaiser hospital where he stayed for about another 24 hours. We were told he was ok to go home with us. A big red flag went off
... Show more
guest
#840731
I feel your pain. I can only get Kaiser. Instead, I have to use WebMD because Kaiser is freaking useless. They've never told me anything I couldn't figure out myself. Also, you can't sue Kaiser, so they can do whatever they want. People die from neglect and Kaiser gets off easily. I hate Kaiser with a passion.
Ex kaiser member
#820789
The pharmacy staff is terrible. They don't know anything about medications and are very rude, especially an old, skinny blonde in Carlsbad. The wait is horrible and prescriptions are incorrect most of the time.
Nicoleeee
Milwaukie, Oregon, United States #807206
So, I am a new member with Kaiser. I went to their hospital today because i was having such horrible sharp and constant pain on my right side. I had my blood pressure taken and was asked questions (the entire time they talked to me they seemed kind of rude). They more or the less said that i wasn't important and that they were going to put me on the back burner. They then told me that someone would call me in for a blood test and to go to the bathroom and urinate into a bottle and bring it back. I did but when i returned they were taking care of someone else and having a conversation that had nothing to do with the other patient's problem!!!! I ended up spending 10-15 minutes with this bottle of ***..I then got PISSED and stomped into the little room and slammed that bottle of pee on her desk. I waited some more in the lobby....about another 10-15 minutes and nothing....So i ripped my little patient bracelet off and threw it into the garbage and walked out.
I drove to Providence and was treated with respect and was seen right away. EVERYONE was friendly and nice. I was diagnosed with a ruptured cyst on my ovary. They understood how painful it was and put me on pain meds right away. Thank you PROVIDENCE! AND F U KAISER!

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