Contact JW Marriott Customer Service

The company has four official emails available for different purposes. Users requesting general customer service can write to customerservice@allianzassistance.com between business hours. To seek assistance with specific queries and complaints, jw.smadmin@marriott.com is the JW Marriott email. Those reaching out for legal and privacy inquiries can use privacy@marriott.com to contact the respective agent. You can also submit similar requests to marriottdpo@marriott.com and expect a response within a few hours or days.

The company is headquartered in the United States at 10400 Fernwood Road, Bethesda, Maryland 20817. It is best to consult this address by letter or in person for complex and confidential issues. Users with general queries and concerns can also visit the JW Marriott address by appointment and between business hours. However, despite being an effective method, it is not recommended if the issue can be addressed online.

To reach the business agents online, open the JW Marriott website in your browser and scroll down to the bottom of the homepage. Once there, choose the location you wish to contact or click Help. That will direct you to a new page with detailed information about various categories, including memberships, promos, offers, loyalty, reservations, and customer care. A list of FAQs and answers to the most common queries are available on the same page. Consulting that would help resolve general issues and concerns.