Sandy, Utah
0 comments
Not resolved

The company booked me on a flight for the wrong day.I called the company just hours after booking the flight.

Related: Justfly Flight Booking Review

I was told I had to call the airline. Which I did. I paid more for the flight. I checked the Itinerary for the flight.

It now shows 2 return flights, the right one and the wrong one. I called justfly again, the representative was no help. I asked for a supervisor. I was put off by the representative.

They said the supervisor wanted to know why I called. I asked for the supervisor 12 different times. But was put on hold each time. I still never got a supervisor.

I guess I will just dispute the charges with my credit card company.

Frontier fixed the messed up flight booking.But now justfly wont fix the misbooked flight.

Review about: Justfly Flight Booking.

I didn't like: Poor website and even worse customer service.

Review #868357 is a subjective opinion of a user.

1.5
Product or Service Quality
Insurance Quality
Customer service
Value for money
Staff
Price Affordability
Number of Destinations
Exchange, Refund and Cancellation Policy
Website
Additional Fees
Discounts and Special Offers
PRODUCT OR SERVICE Justfly Flight Booking
Reason of Review / Monetary Loss Poor customer service / $170
Preferred solution Full refund

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