Justflowers - What A Disappointment

39 of 232 Justflowers reviews

BUYER BEWARE.I purchased an arrangement online and upgraded to the premium arrangement since the photo of the arrangement showed my 83 yr.

old mother's favorite flower in her favorite color. What was delivered to my mother for Mothers Day was nothing close to this photo or description? In fact, not even the same colors. Upon calling Just Flowers to complain, I was told to go to the home page then click on customer service and then click on substitutions.

I told them this is fraud and nowhere on the page to order this arrangement or even their home page does it even mention substitutions.Wow, they offered a $10 refund.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Diversity of Products or Services
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Product or Service Quality
Delivery Service
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Fraud
    • Quality of flowers compared to its online advertisem
    • Insulting response to complaint
    • Lied about guarantee

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
Product or service
What A Surprise
Review category
Flowers / Florist
review #846114
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39 of 232 Justflowers reviews
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