Jura Phone Numbers and Emails

Toll-Free Number:

  • (800) 220-5701

Customer Service:

  • (800) 767-3554
    Toll Free

Jura Emails:

General Info

Jura Contact Information

Jura Website:

Jura Help Center:

Corporate Office Address:

Jura Inc.
P.O. Box 9 20 Craig Road
Montvale, New Jersey 07645
United States

Other Info (opening hours):


Monday - Friday: 9:00 am - 9:00 pm

Saturday: 9:00 am - 5:00 pm


+1 (201) 767-9684
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Jura Rating Based on 3 Reviews

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Summary of Jura Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Jura Customer Service?

Staff Question:

  • “Service on c9”

Other Question:

  • “E8 doesn't make full 8 ox cup”
  • “Error11”


Jura Return Policy
All returns must be accompanied by a Return Merchandise Authorization. To obtain your Return Merchandise Authorization, please contact the customer service department.
To read more: https://us.jura.com/en/customer-care/terms-conditions/return-policy
Jura Warranty
JURA Inc. warranties apply to the United States of America only. Products used outside the United States of America must be returned to the US at the owner’s expense.
To read more: https://us.jura.com/en/customer-care/terms-conditions/warranty
Jura Terms of Service
To read more: https://us.jura.com/en/customer-care/terms-and-symbols
Jura Privacy Policy
JURA Inc. does not sell or transfer in any way The Customer's name and address to others. Any personal information that The Customer may share with JURA Inc. is kept absolutely private. This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). In case of activation of the IP anonymization on this website, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating The User's use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider.
To read more: https://us.jura.com/en/customer-care/terms-conditions/privacy-policy
Jura FAQ
The right maintenance guarantees the optimum coffee result and measurably extends the lifetime of The Client's automatic machine. When it comes to the perfect coffee result and smooth machine functioning, the cleanliness of the machine and the hygienic handling of milk, coffee and water are just as important as the technical refinements of the automatic machine itself. us.jura.com have developed the JURA range of phosphate-free maintenance products to make it easy to maintain the machine at the touch of a button. The CLEARYL filter delivers perfect water, the cleaning tablets ensure the brewing unit is clean and free from coffee fats, and the milk system rinsing function keeps the pipes clean with absolutely no milk residues. If carried out correctly and regularly, it's absolutely minimal. Maintaining a machine is just as simple as preparing a speciality coffee: A touch of a button is all it takes.
To read more: https://us.jura.com/en/customer-care/maintenance-advice/faq
Top Jura Products

Coffee Maker, Z7 Coffee Maker, Warranty

Jura Pros and Cons

Pros: Wonderful machines

Cons: Poor customer service, Being given the run around and not offering to resolve it

Related Companies



Jura designs and manufactures coffee equipment. The equipment offered by the company includes Espresso Machines, Coffee Makers, Coffee Grinders and Coffee Beans, Water Kettle and Frother, Parts and Accessories, etc. Most products of the company feature multi-language LED displays. They have space and energy saving innovations. The most famous models of the companys coffee machines are the IMPRESSA and ENA.

Jura reviews and complaints

Jura is ranked 783 out of 1929 in Appliances and Electronics category

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