Misleading color swatches and Julep could care less
I realize color swatches for makeup and nail polishes can be a bit off at times because manufacturers feel the need to enhance product photos. But Julep has finally convinced me to stop buying from them.
Julep recently released the latest "Cancer" shade from their Zodiac Collection. They advertise it as "an ethereal soft coral" and their photo swatch shows a shimmery light coral shade. Perfect, just what I wanted.
However, what I received was a dull rose metallic that looked NOTHING like what they were advertising. And the bottle wasn't full -- it appeared to have nail polish missing. So I immediately snapped a photo and emailed it to Julep's customer service. And how did they respond? It went something like "We're sorry you were not happy with the product and did not find it satisfactory." They offered no apology for the misleading advertising or any explanation as to why the nail polish I received would look totally different from what they were advertising. They totally blew me off.
Frankly, I'm tired of Julep and their unethical way of doing business. I'm tired of paying $14.00 for only a 1/4 oz of nail polish. The colors have never been exactly as portrayed and the polish dries out and gets lumpy after only a couple of months. This latest incident was finally the last straw.
More Review Details
|Value for money|
|Advertised vs Delivered|
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
|Discounts and Special Offers|
What I liked
- Fairly fast shipping
What I disliked
- Only quarter ounce of nail polish
- Short shelf life
- Misleading color swatches