Misleading color swatches and Julep could care less

11 of 279 Julep reviews

I realize color swatches for makeup and nail polishes can be a bit off at times because manufacturers feel the need to enhance product photos. But Julep has finally convinced me to stop buying from them.

Julep recently released the latest "Cancer" shade from their Zodiac Collection. They advertise it as "an ethereal soft coral" and their photo swatch shows a shimmery light coral shade. Perfect, just what I wanted.

However, what I received was a dull rose metallic that looked NOTHING like what they were advertising. And the bottle wasn't full -- it appeared to have nail polish missing. So I immediately snapped a photo and emailed it to Julep's customer service. And how did they respond? It went something like "We're sorry you were not happy with the product and did not find it satisfactory." They offered no apology for the misleading advertising or any explanation as to why the nail polish I received would look totally different from what they were advertising. They totally blew me off.

Frankly, I'm tired of Julep and their unethical way of doing business. I'm tired of paying $14.00 for only a 1/4 oz of nail polish. The colors have never been exactly as portrayed and the polish dries out and gets lumpy after only a couple of months. This latest incident was finally the last straw.

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Value for money
Advertised vs Delivered
Price Affordability
Turnaround Time
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
Discounts and Special Offers

  • What I liked
    • Fairly fast shipping
  • What I disliked
    • Price
    • Only quarter ounce of nail polish
    • Short shelf life
    • Misleading color swatches

Reason of review:
Not as described
Product or service
Zodiac Collection In Cancer
Review category
Cosmetics and Toiletries
review #876208
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11 of 279 Julep reviews

Aug 25, 2016 #1203788 Ashburn, Virginia, United States

Wouldn't the swatches you see on your computer also depend on what your color and brightness settings are? This is why I tend to buy things that are color specific like makeup and nail polish at physical stores since it cuts down on misunderstandings.

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