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I lost my keys to my safety deposit box and was charged $210 'emergency drill-out fee' when I expressly stated to the branch manager (pearland) that it wasn't an emergency. Note standard drill-out fee was $150.

Branch manager was unwilling to compromise on their fee schedule even when I explained I had been a long time member who had financed two vehicles with them and had banked with them for approximately ten years. Apparently LOYALITY means little or nothing!

BEWARE....I will never bank with JSC fcu again and will WARN others from doing so...USE THEIR SERVICES AT YOUR OWN RISKS!!!

Monetary Loss: $210.

Location: Houston, Texas

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I have had problems with the tellers before and have talked to both the Assistant and Branch Manager at the Pearland Branch JSC. The customer service that the tellers provided was horrible but the Assistant and Branch Manager were absolutely amazing.

They have always helped me with any of my concerns but at the same time I understand that there are fees that they have no control over.

Both young ladies have always tried to help me by going to their immediate supervisor it they are unable to help me. They provide great customer service and I hope to see the tellers to show the same.

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