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Contact JRNY Customer Service

How to Reach a Person at JRNY

Verified Contact Information

Toll-Free Number:

  • 1-888-986-5528
Call customer service

JRNY Emails:

ipreporting@nautilus.com
DMCA Inquiries
privacy@nautilus.com
Privacy Inquiries

JRNY Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular JRNY Phone Number
1 (888) 986-5528
Average Hold Time
00:01:26
Average Calls duration
1 minute
JRNY Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
100% phone
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact JRNY?

Most Popular Number:

(888) 986-5528
Total calls: 31 Last call: Mar 23, 2026

Users seeking to call the customer care team for inquiries or assistance can dial the JRNY phone number (888) 986-5528. This helpline is available for various purposes, including account or login assistance, subscription inquiries, billing support, equipment setup guidance, and connectivity help. Those consulting JRNY’s customer service for technical troubleshooting, profile preferences, device compatibility issues, and general assistance can also use this number to reach out during business hours.

The company has published two official emails and a mailing address for written communication. Clients seeking to relay their queries or complaints via email can use privacy@nautilus.com for privacy inquiries. To contact JRNY’s support for DMCA inquiries, email ipreporting@nautilus.com to direct your request to the relevant expert. Since there is no customer service email address, users can request general assistance via the official website or call the agent for help. In complex or sensitive cases, they can send written correspondence to the corporate office of Nautilus, Inc., at 17750 SE 6th Way, Vancouver, Washington 98683, United States.

None of the company's official platforms features its exact operational hours. Therefore, users can contact agents at any time that is convenient for them, and JRNY’s customer service will respond as soon as possible. The company's official website also features FAQs and several self-service resources accessible 24/7. Those with general issues or inquiries can also benefit from these at any time.

For online assistance, open the JRNY website in your browser, click Support, and then Contact Us on the homepage. On the next page, type your query in the search bar to access relevant articles, FAQs, and self-service resources. Users can also submit requests for membership, account management, troubleshooting, and general assistance through the options available on the same page. When facing a general issue, they can browse the list titled “Known Issues” to find a solution immediately.

PissedConsumer Club

Contact Information

JRNY Website:

JRNY Help Center:

Corporate Office Address:

Nautilus, Inc.
17750 SE 6th Way
Vancouver, Washington 98683
United States

Summary of JRNY Customer Service Calls

31 TOTAL
CALLS
01:16 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JRNY?

Account Question:

  • “Can not log in”
  • “Signing up and wanted the annual free and or annual for $99 not the 2 month trial should I have selected full access?”
  • “Doesn’t let me upgrade to yearly subscription”

Payments and Charges Question:

  • “My mounjaro that pick up at Walgreens and I already paid but when I pick it up”
  • “I ordered Zepbound on 1/3/25 and I paid $89. I’m not received my product. What is going on?”
  • “Billing”

Product/ Service Question:

  • “Software failure to update”
  • “Software failure to upy”

Return/ Replace Question:

  • “Change email”
  • “Change payment to checking”

Request for Information Question:

  • “Find more information out”
  • “About a transaction”

Shipping and Delivery Question:

  • “I'm trying to get the membership to work for my wife and I.”

Website/ Application Question:

  • “Problems with website”

Activation/ Cancellation Question:

  • “Renew subscription”

Staff Question:

  • “Restart service”

Other Question:

  • “I pick up at Walgreens for my Mounjaro but there is no record when I did it on Dec 29th of 2025 and it was 1PM”
  • “Prices for diet”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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