Contact JR Cigars Customer Service
How to Reach a Person at JR Cigars
Verified Contact Information
Toll-Free Number:
-
1-800-574-3576
Customer Service:
-
1-888-428-2627JR Concierge
-
1-800-572-4427Orders
Customer Service:
customerservice@jrcigars.com
Legal:
legal@jrcigars.com
manager@jrburlington.com
JR Cigars Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular JR Cigars Phone Number
1 (800) 574-3576
Average Hold Time
00:00:42
Average Calls duration
7 minutes
Most Popular JR Cigars Email Address
customerservice@jrcigars.com
JR Cigars Live Agent Availability
43% of callers successfully reach a real person
Issue Resolution Rate
Medium (56% reported full resolution)
JR Cigars Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular JR Cigars Phone Number | 1 (800) 574-3576 |
| Average Hold Time | 00:00:42 |
| Average Calls duration | 7 minutes |
| Most Popular JR Cigars Email Address | customerservice@jrcigars.com |
| JR Cigars Live Agent Availability | 43% of callers successfully reach a real person |
| Issue Resolution Rate | Medium (56% reported full resolution) |
| JR Cigars Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 79% phone, 21% email |
| Common Reasons for Contact | Request for information, account, shipping and delivery |
| Customer Effort Score | Low Effort |
| Prepare before the call to JR Cigars | First and last name, address or zip code or date of birth |
Contact Information
JR Cigars Website:
JR Cigars Help Center:
Corporate Office Address:
JRCigars.com, Inc.
2589 Eric Lane
Burlington,
North Carolina
27215
United States
Other Info (opening hours):
Customer Service Hours (EST):
Monday - Friday: 8:00am - 12:00am
Saturday - Sunday: 9:00am - 5:00pm
Legal Department
5900 N. Andrews Ave., Ste 600
Fort Lauderdale, FL 33309
Fax:
+1(800) 457-3299
Summary of JR Cigars Customer Service Calls
33
TOTAL
CALLS
CALLS
06:36
AVG CALL
DURATION
DURATION
56%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JR Cigars?
Request for Information Question:
- “Status of order.”
- “Age Verification id pending in DMV”
- “Need help”
Shipping and Delivery Question:
- “Placed order on June 17. Haven't received order. What is status”
- “Ordered about Two weeks ago. Haven't received them yet”
- “Shipping of cigars”
Account Question:
- “Cannot get into my account”
- “My account”
Refund Question:
- “Refund”
Product/ Service Question:
- “Quality issues”
Cards Question:
- “Someone use my card”
Return/ Replace Question:
- “Change address”
Other Question:
- “Find myorder”
- “Order did not go through my cell phone”
- “Place otder”
Compare JR Cigars Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
JR Cigars