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Contact JR Cigars Customer Service

JR Cigars Phone Numbers and Emails

Toll-Free Number:

  • (800) 574-3576
Call customer service
Send Message

Customer Service:

  • (888) 428-2627
    JR Concierge
  • (800) 572-4427
    Orders

JR Cigars Emails:

Customer Service
Legal
manager@jrburlington.com
info@jrcigars.com
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JR Cigars Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    71% phone 29% email
  • The best phone number to call JR Cigars is 8005743576. 82% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Saturday and Wednesday, while the shortest are on Tuesday and Friday. The average call time is 29 seconds.

  • People call JR Cigars mainly because of request for information, return/ replace, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

JR Cigars Website:

JR Cigars Help Center:

Corporate Office Address:

JRCigars.com, Inc.
2589 Eric Lane
Burlington, North Carolina 27215
United States

Other Info (opening hours):

Customer Service Hours (EST):

Monday - Friday: 8:00am - 12:00am

Saturday - Sunday: 9:00am - 5:00pm


Legal Department

5900 N. Andrews Ave., Ste 600

Fort Lauderdale, FL 33309

More contact details

Fax:

+1(800) 457-3299

JR Cigars Rating Based on 5 Reviews

Rating details

2.9
more details
Customer service
Value for money
Discounts and Special Offers
Diversity of Products or Services

Rating stats

Rating trend

Summary of JR Cigars Customer Service Calls

17 TOTAL
CALLS
00:29 AVG CALL
DURATION
50% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JR Cigars?

Request for Information Question:

  • “No contact 3 weeks”
  • “Place an order”
  • “Won auction processing help”

Shipping and Delivery Question:

  • “Shipping of cigars”
  • “Wrong order”

Product/ Service Question:

  • “Quality issues”

Cards Question:

  • “Someone use my card”

Return/ Replace Question:

  • “Change address”

Account Question:

  • “My account”

Other Question:

  • “Place a order”
  • “I want my catalog, please.”
  • “Order cigers”

Compare JR Cigars Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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