Contact Journeys Customer Service
Journeys Phone Numbers and Emails
Toll-Free Number:
-
(888) 324-6356
Customer Service:
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(866) 322-9099Assistance In Spanish
Jobs/ Career:
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(615) 367-7467
Legal:
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(877) 495-4185Arbitration Proceeding
Journeys Emails:
Journeys Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Journeys is 8883246356. 91% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday and Tuesday, while the shortest are on Sunday.
People call Journeys mainly because of refund, return/ replace, shipping and delivery.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Journeys is 8883246356. 91% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday and Tuesday, while the shortest are on Sunday.
People call Journeys mainly because of refund, return/ replace, shipping and delivery.
The best email to contact Journeys is journeyssupport@journeys.com. 100% of customers use this email address to address their issues and concerns.
Contact Information
Journeys Website:
Journeys Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 8:00pm CT
Saturday: 9:00am - 6:00pm CT
Sunday: 10:00am - 7:00pm CT
Summary of Journeys Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Journeys?
Shipping and Delivery Question:
- “Missing item in delievery”
- “Wrong address”
- “Missing item”
Return/ Replace Question:
- “I would like to return shoes”
- “Return”
Staff Question:
- “Your unprofessional employees”
- “Customer Service”
Product/ Service Question:
- “Shoes broke”
- “Complaint”
Employment Question:
- “My w2”
- “Former employee calling for W-2”
Refund Question:
- “Refund”
Request for Information Question:
- “Order status”
- “Update my document”
Activation/ Cancellation Question:
- “Cancel order”
Account Question:
- “Help logging in”
Other Question:
- “Check to see where my order is”
- “Topsiders”
- “Recent order”
About
Journeys is a retail company which specializes in sales of shoes and apparel. It was founded in December 1986. Journeys has more than 800 stores across the North America. They offer shoes and clothes for men, women, and kids. Journeys ships their products worldwide through UPS carrier. Free delivery option is possible. The company accepts returns within 365 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website. Journeys also sends a confirmation message with tracking number when the order is shipped.

Journeys is ranked 1641 out of 6231 in Footwear and Clothing category
Compare Journeys Customer Service To
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