Shipping and Delivery
28%- "Driver app for sing up"
- "I never received my package"
- "Missing item in delievery"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Journeys Phone Number | 1 (888) 324-6356 |
| Average Hold Time | 00:05:14 |
| Average Calls duration | 3 minutes |
| Most Popular Journeys Email Address | journeyssupport@journeys.com |
| Journeys Live Agent Availability | 33% of callers successfully reach a real person |
| Issue Resolution Rate | Low (5% reported full resolution) |
| Contact Method Distribution | 95% phone, 5% email |
| Common Reasons for Contact | Request for information, refund, shipping and delivery |
Hours:
Monday - Friday: 7:00am - 8:00pm CT
Saturday: 9:00am - 6:00pm CT
Sunday: 10:00am - 7:00pm CT
Journeys is a retail company which specializes in sales of shoes and apparel. It was founded in December 1986. Journeys has more than 800 stores across the North America. They offer shoes and clothes for men, women, and kids. Journeys ships their products worldwide through UPS carrier. Free delivery option is possible. The company accepts returns within 365 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website. Journeys also sends a confirmation message with tracking number when the order is shipped.
Journeys is ranked 1397 out of 10438 in Footwear and Clothing category
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.