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Contact Journeys Customer Service

How to Reach a Person at Journeys

Verified Contact Information

Toll-Free Number:

  • 1-888-324-6356
Call Now
Send Message

Customer Service:

  • 1-866-322-9099
    Assistance In Spanish

Jobs/ Career:

  • 1-615-367-7467

Legal:

  • 1-877-495-4185
    Arbitration Proceeding

Customer Service:

journeyssupport@journeys.com

Jobs/ Career:

accommodation@genesco.com

Legal:

privacy@journeys.com
Privacy Inquiries

Media:

journeyssocial@journeys.com

Journeys Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Journeys Phone Number
1 (888) 324-6356
Average Hold Time
00:05:14
Average Calls duration
3 minutes
Most Popular Journeys Email Address
journeyssupport@journeys.com
Journeys Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
View full overview

How to Contact Journeys?

Journey's customer service phone number is 866 322 9099. The telephone number allows you to receive the assistance in Spanish. The toll-free support number to get information about the company in general is 888 324 6356. In career questions, tend to the phone number 615 367 7467. The legal specialists operate the Journeys phone number 877 495 4185.

Journey's email is journeyssupport@journeys.com. This is the email address of the Journeys customer service. Use it to refer to the customer care department in a written way. To find out responses to the media issues, use the email journeyssocial@journeys.com. The legal inquiries you can send to the privacy@journeys.com. The operation time for the requests consideration takes up to 5-8 days.

Journeys address of the corporate office is 535 Marriott Dr Nashville, Tennessee 37214 United States. The Journeys headquarters is the place where the governing decisions and actions are taken. To find the store in your area, open the Journeys website and click Find Your Store button at the top of the page. The address of the office you can use as mailing to bring claims to the company.

Journeys hours are Monday through Friday from 7 a.m. to 8 p.m. CT. On Saturday the customer care department provides assistance from 9 a.m. to 6 p.m. CT. On Sundays you can call the Journeys customer service number from 10 a.m. to 7 p.m. CT. The schedule can differ on public holidays.

Journeys live chat is available on the website in the section Contact Us. The online chat allows you to receive fast responses to the easy questions. The bot generates answers in a few minutes. To start the chat, click on the icon and insert your contact details.

PissedConsumer Club

Contact Information

Journeys Website:

Journeys Help Center:

Corporate Office Address:

Journeys
535 Marriott Dr
Nashville, Tennessee 37214
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 8:00pm CT

Saturday: 9:00am - 6:00pm CT

Sunday: 10:00am - 7:00pm CT

More contact details

Why Customers Call Journeys?

Top Reasons of Customers Calls

  • Shipping and Delivery 28%
  • Customer Inquiries & Issues 17%
  • Request for Information 10%
  • Refund 7%
  • Return/ Replace 7%
  • Staff 7%
  • Employment 7%
  • Product/ Service 7%
  • Activation/ Cancellation 3%
  • Payments and Charges 3%
  • Account 3%

Shipping and Delivery

28%
  • "Driver app for sing up"
  • "I never received my package"
  • "Missing item in delievery"

Customer Inquiries & Issues

17%
  • "Wrong shoes"
  • "Check to see where my order is"
  • "Topsiders"

Request for Information

10%
  • "Need assistance"
  • "Order status"
  • "Update my document"

Refund

7%
  • "Refund"

Return/ Replace

7%
  • "I would like to return shoes"
  • "Return"

Staff

7%
  • "Your unprofessional employees"
  • "Customer Service"

Employment

7%
  • "My w2"
  • "Former employee calling for W-2"

Product/ Service

7%
  • "Shoes broke"
  • "Complaint"

Activation/ Cancellation

3%
  • "Cancel order"

Payments and Charges

3%
  • "Billing"

Account

3%
  • "Help logging in"

About

Related Companies

Journeys Canada

Summary

Journeys is a retail company which specializes in sales of shoes and apparel. It was founded in December 1986. Journeys has more than 800 stores across the North America. They offer shoes and clothes for men, women, and kids. Journeys ships their products worldwide through UPS carrier. Free delivery option is possible. The company accepts returns within 365 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website. Journeys also sends a confirmation message with tracking number when the order is shipped.

Journeys reviews and complaints

Journeys is ranked 1397 out of 10438 in Footwear and Clothing category

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

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