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Contact Journeys Customer Service

Journeys Phone Numbers and Emails

Toll-Free Number:

  • (888) 324-6356
Call customer service
Send Message

Customer Service:

  • (866) 322-9099
    Assistance In Spanish

Jobs/ Career:

  • (615) 367-7467

Legal:

  • (877) 495-4185
    Arbitration Proceeding

Journeys Emails:

Customer Service
Jobs/ Career
Legal
Privacy Inquiries
Media
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More phone numbers and emails Less phone numbers and emails

How to Contact Journeys?

Most Popular Number:

(888) 324-6356
Total calls: 29 Issue resolved: 1 Last call: Dec 11, 2024
author avatar
PissedConsumer Reporter

Journey's customer service phone number is 866 322 9099. The telephone number allows you to receive the assistance in Spanish. The toll-free support number to get information about the company in general is 888 324 6356. In career questions, tend to the phone number 615 367 7467. The legal specialists operate the Journeys phone number 877 495 4185.

Journey's email is journeyssupport@journeys.com. This is the email address of the Journeys customer service. Use it to refer to the customer care department in a written way. To find out responses to the media issues, use the email journeyssocial@journeys.com. The legal inquiries you can send to the privacy@journeys.com. The operation time for the requests consideration takes up to 5-8 days.

Journeys address of the corporate office is 535 Marriott Dr Nashville, Tennessee 37214 United States. The Journeys headquarters is the place where the governing decisions and actions are taken. To find the store in your area, open the Journeys website and click Find Your Store button at the top of the page. The address of the office you can use as mailing to bring claims to the company.

Journeys hours are Monday through Friday from 7 a.m. to 8 p.m. CT. On Saturday the customer care department provides assistance from 9 a.m. to 6 p.m. CT. On Sundays you can call the Journeys customer service number from 10 a.m. to 7 p.m. CT. The schedule can differ on public holidays.

Journeys live chat is available on the website in the section Contact Us. The online chat allows you to receive fast responses to the easy questions. The bot generates answers in a few minutes. To start the chat, click on the icon and insert your contact details.

Journeys Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Journeys is 8883246356. 91% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday and Tuesday, while the shortest are on Sunday.

  • People call Journeys mainly because of refund, return/ replace, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Journeys Website:

Journeys Help Center:

Corporate Office Address:

Journeys
535 Marriott Dr
Nashville, Tennessee 37214
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 8:00pm CT

Saturday: 9:00am - 6:00pm CT

Sunday: 10:00am - 7:00pm CT

More contact details

Journeys Rating Based on 7 Reviews

Rating details

1.4
more details
Website
Product or Service Quality
Discounts and Special Offers
Advertised vs Delivered

Rating stats

Rating trend

Summary of Journeys Customer Service Calls

32 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Journeys?

Shipping and Delivery Question:

  • “Missing item in delievery”
  • “Wrong address”
  • “Missing item”

Return/ Replace Question:

  • “I would like to return shoes”
  • “Return”

Staff Question:

  • “Your unprofessional employees”
  • “Customer Service”

Product/ Service Question:

  • “Shoes broke”
  • “Complaint”

Employment Question:

  • “My w2”
  • “Former employee calling for W-2”

Refund Question:

  • “Refund”

Request for Information Question:

  • “Order status”
  • “Update my document”

Activation/ Cancellation Question:

  • “Cancel order”

Account Question:

  • “Help logging in”

Other Question:

  • “Check to see where my order is”
  • “Topsiders”
  • “Recent order”

About

Summary

Journeys is a retail company which specializes in sales of shoes and apparel. It was founded in December 1986. Journeys has more than 800 stores across the North America. They offer shoes and clothes for men, women, and kids. Journeys ships their products worldwide through UPS carrier. Free delivery option is possible. The company accepts returns within 365 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website. Journeys also sends a confirmation message with tracking number when the order is shipped.

Journeys reviews and complaints

Journeys is ranked 1641 out of 6231 in Footwear and Clothing category

Compare Journeys Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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