Journeys Phone Numbers and Emails

Toll-Free Number:

  • (888) 324-6356
Send Message

Customer Service:

  • (866) 322-9099
    Assistance In Spanish

Jobs/ Career:

  • (615) 367-7467


  • (877) 495-4185
    Arbitration Proceeding

Journeys Emails:

Customer Service
Jobs/ Career
Privacy Inquiries
Is this your business?
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Journeys Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Journeys is 8883246356. 90% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday.

  • People call Journeys mainly because of refund, staff, shipping and delivery.

View full overview ›
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Contact Information

Journeys Website:

Journeys Help Center:

Corporate Office Address:

535 Marriott Dr
Nashville, Tennessee 37214
United States

Other Info (opening hours):


Monday - Friday: 7:00am - 8:00pm CT

Saturday: 9:00am - 6:00pm CT

Sunday: 10:00am - 7:00pm CT

More contact details

Journeys Rating Based on 6 Reviews

Rating details

more details
Product or Service Quality
Discounts and Special Offers
Advertised vs Delivered

Rating stats

Rating trend

Summary of Journeys Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Journeys?

Shipping and Delivery Question:

  • “Missing item in delievery”
  • “Wrong address”
  • “Missing item”

Staff Question:

  • “Your unprofessional employees”
  • “Customer Service”

Employment Question:

  • “My w2”
  • “Former employee calling for W-2”

Refund Question:

  • “Refund”

Product/ Service Question:

  • “Shoes broke”

Account Question:

  • “Help logging in”

Request for Information Question:

  • “Order status”

Return/ Replace Question:

  • “Return”

Other Question:

  • “Topsiders”
  • “Update my document”
  • “Recent order”



Journeys is a retail company which specializes in sales of shoes and apparel. It was founded in December 1986. Journeys has more than 800 stores across the North America. They offer shoes and clothes for men, women, and kids. Journeys ships their products worldwide through UPS carrier. Free delivery option is possible. The company accepts returns within 365 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website. Journeys also sends a confirmation message with tracking number when the order is shipped.

Journeys reviews and complaints

Journeys is ranked 1520 out of 4874 in Footwear and Clothing category

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