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Contact JoS A Bank Customer Service

How to Reach a Person at JoS A Bank

Verified Contact Information

Toll-Free Number:

  • 1-800-999-7472
Call customer service

Customer Service:

  • 1-800-285-2265
    Order Inquiries
  • 1-346-201-4509
    Text
  • 1-346-201-4596
  • 1-877-986-9669
  • 1-800-851-6744
  • 1-346-444-9276

JoS A Bank Emails:

_customer_service@tmw.com
jablistens@josabank.com

JoS A Bank Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular JoS A Bank Phone Number
1 (800) 999-7472
Most Popular JoS A Bank Email Address
jablistens@josabank.com
Issue Resolution Rate
Low (38% reported full resolution)
Contact Method Distribution
74% phone, 26% email
Common Reasons for Contact
Return/ replace, account, shipping and delivery
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact JoS A Bank Customer Service?

Most Popular Number:

(800) 999-7472
Total calls: 24 Issues resolved: 3 Last call: Dec 3, 2025

JoS A Bank is a leading menswear retail company in the United States with a published toll-free helpline, 1-800-999-7472, to contact for queries and concerns. JoS A Bank customer service is available at 1-346-201-4509 to respond to individual concerns via text messages. Individuals can also contact the customer relations department by calling the JoS A Bank phone number, 1-346-201-4596, between office hours. The helpline, 1-877-986-9669, is available 24/7 for people seeking to discuss an issue with the support team. You can also use the JoS A Bank customer service phone numbers 1-800-851-6744 and 1-346-444-9276 to contact for similar concerns between office hours. For other inquiries, 1-800-285-2265 is the JoS A Bank corporate phone number. People with urgent queries or concerns or those seeking immediate assistance can use the JoS A Bank contact number relevant to their issue to call between office hours.

Individuals can use the JoS A Bank customer service numbers and other options to contact the support team seven days a week. People with inquiries about shipping, returns, order status, online returns, gift cards, bank account rewards, promotional terms, expert advice, and store locator can contact the JoS A Bank corporate office via calls and messages. The customer service team responds to requests through text messages between 8:00 AM and 10:00 PM CST from Monday to Friday. JoS A Bank hours are on Saturdays or between 9:00 AM and 8:00 PM CST, while on Sundays, customers can send a message between 10:00 AM and 8:00 PM CST for assistance. When using text messages to contact, the data rates may apply.
Individuals seeking to call the company agent can do so between 9:00 AM and 6:00 PM CST Monday through Sunday. You can also contact JoS A Bank online using the email address _customer_service@tmw.com. The email jablistens@josabank.com is also available for similar purposes. Customers can also download the JoS A Bank app to manage their accounts efficiently and contact the support team.

Jos A Bank Clothiers is the company headquarters at 1 Corporate Way, Lansing, Michigan 48951, United States. Individuals seeking to come to the office in person must make an appointment in the department relevant to their concern beforehand and arrive during JoS A Bank hours. That would ensure a better customer experience. However, if the issue is not too critical to require an in-person visitation to the JoS A Bank location, use their published helplines and email addresses to contact to save time and effort.

PissedConsumer Club

Contact Information

JoS A Bank Website:

JoS A Bank Help Center:

Corporate Office Address:

Jos. A. Bank Clothiers
1 Corporate Way
Lansing, Michigan 48951
United States

Fax:

1-281-776-7038

Summary of JoS A Bank Customer Service Calls

28 TOTAL
CALLS
00:00 AVG CALL
DURATION
38% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JoS A Bank?

Return/ Replace Question:

  • “Return”
  • “Return order”
  • “Want to return two shirts reorder different size”

Shipping and Delivery Question:

  • “Tracking number”
  • “I believe you guy drop my package at wrong address.”

Request for Information Question:

  • “How to return a piece of clothing”

Payments and Charges Question:

  • “Billing”

Account Question:

  • “Waiting for a credit to my account”

Website/ Application Question:

  • “Website issue”

Other Question:

  • “For not recibing on line order”
  • “Waiting on fulfillment for Affirm order”
  • “A online order”

About

Summary

Jos. A. Bank Clothiers, Inc. is a manufacturer and retailer of casual clothing. The company was founded by Charles Bank and Joseph A. Bank in 1905. Its headquarters is based in Baltimore, Maryland, United States. Jos. A. Bank Clothiers is a subsidiary of Men's Wearhouse. The company offers suits, sportcoats, shirts, sweaters, and shoes. Customers can also order accessories. Jos. A. Bank Clothiers ships their products worldwide through DHL carrier. Free delivery option is possible for US orders. The company accepts returns within 90 calendar days of the original purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.

JoS A Bank reviews and complaints

JoS A Bank is ranked 149 out of 1713 in Banks category

Area Served

USA

Payment Methods

American Express

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