Contact Jonas Brothers Customer Service

To contact the Jonas Brothers customer service team in writing regarding orders or general inquiries, direct your questions to customerservice@teamjonas.com. This channel of communication is suitable for the purchase experience. If you have inquiries related to return for orders done via the EU/UK store, use the following Jonas Brothers email: ukorders@teamjonas.com.

The Jonas Brothers address, where the headquarters is based, is 430 W 15th St., New York, NY 10011, United States. This is where business correspondence is accepted. If you need to send specific papers, please direct them to this location. Be sure to include the correct address on the envelope to avoid any misunderstandings.

The Jonas Brothers team does not share fixed hours when you can communicate with the dedicated manager in real-time. You can find out the exact schedule by emailing or using another channel of communication. Or simply call between 9 a.m. and 5 p.m. ET on weekends. These are standard business hours in New York.

The Jonas Brothers website provides a convenient way for online communication regarding the merchandise. To do it, click on the “Merch” hyperlink in the top menu and, after scrolling to the bottom menu, follow the “Contact us” hyperlink. If you have other matters that do not relate to the goods from the online store, contact the dedicated manager through social media. In the bottom menu, you’ll find clickable social media icons. Select one of them and click on it to navigate to the corresponding platform, where you can send a message.