I bought a Baume and Mercier for my wife, reduced from $2000 to $600. She loved it. Then it started working intermittently, before the crown and post fell out completely from the watch, and it stopped working altogether.
I contact the warranty department who inform me that this kind of fault isn't covered by the warranty, and that i should go find a jeweller to repair it.
THE WATCH STOPPED WORKING AND ITS NOT COVERED!!!!
How is that even possible?
I have been back and forth sending emails and describing the problem in detail, but they are unwilling to help. How can i be spending this kind of money and when the watch falls apart they wont repair or replace? I am absolutely fuming
Product or Service Mentioned: Baume And Mercier Watch.
Reason of review: Warranty issue.
Monetary Loss: $600.
Preferred solution: cover the repair of the watch.