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3.1
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
1 comment

The watch (Victorinox Chronograph 1/100) arrived with some functions (chronograph) not working. The chronograph did not set to Zero and I was unable to reset the digits.

Also, the calendar did not move properly and went from "19" to "11" the next day. The second hand was not adjusted properly and did not stop at the time as displayed in the instruction for setting the time, date etc.

Customer service department was unreliable and unfriendly when asked to facilitate resolution or return. Several people did not return email and one person yelled at me when I asked more details what would happen after I send the watch back, including refund, exchange etc.

Product or Service Mentioned: Victorinox Swiss Army Watch.

Reason of review: Bad quality.

Monetary Loss: $250.

Preferred solution: Full refund.

I liked: Website.

I didn't like: Bad quality no customer service.

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Anonymous
Mumbai, Maharashtra, India #1334877

Very worst services i have ever seen , product of quality is very bad also no educated people are sited their to provide full information. Please don't buy any product from Jomso.

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