Not resolved
2.7
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3 comments

I ordered my merchandise on Nov 25, 2016 for an Armani exchange watch to be give to my husband as a Christmas gift. Payment was processed immediately since I was using Amazon payment system.

Three days later, I was told that the product was not in stock (which it was when I bought it) and expected shipping in 7-12 days. I called after 12 days since I received no updates and was told the status was pending. On Dec 15, I received a message that my product would not be available until 6-10 weeks. I called Customer Service to voice my concerns about this unacceptable time period since the present was bought for a Christmas present.

The Customer service agent told me there was nothing he could do besides giving my money back. I told him how frustrated I was with the company and, without offering other appeasable options, processed a refund. I will probably not provide business to jomashop again. There was no consideration or empathy from the company about not fulfilling my order in a timely manner as advertised on their website and customer service was rude.

I was forced to shop around during the busiest time of the year to find a gift for my husband days before Christmas (even though I planned for a gift at least 1 month ahead of time with jomashop).

I am very displeased with the service from jomashop. Order Number: M1497527

Product or Service Mentioned: Jomashop Shipping Service.

Reason of review: Order processing issue.

Monetary Loss: $106.

Jomashop Pros: I liked the price.

Jomashop Cons: Offered no resolution, Customer service was very unprofessional, Unacceptable professional conduct, Deception with advertised product availability and delivery, Unprofessional conduct with ordering and delivering products.

  • Jomashop Poor Professional Service
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Inez P
#1478993

Thank you for sharing your experience. Your post was very helpful.Please DISREGARD the disgustingly rude comment from "AN."What a transparent display."VAM" and "LIEV BERGER" are two people I have identified thus far.

This "AN" is either a third, or is hiding behind a very transparent anonymity.Surely they are employees of Jomashop.

They all consistently bash persons posting legitimate complaints against Jomashop. Their behavior borders on the criminal.

Anonymous
#1411405

Not associated with JS, but you sound pretty anal.

Inez P
#1478991
@To Anal Complainer

Wow. You are truly disgusting.What a transparent display."VAM" and "LIEV BERGER" are two people I have identified thus far.

You are either a third, or are hiding behind a very transparent anonymity.Surely you are employees of Jomashop.

You all consistently bash persons posting legitimate complaints against Jomashop. Your behavior borders on the criminal.

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