Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality

I purchased a watch from you on November 24th. I received the wrong watch after one week and started a purchasing nightmare!!!!

Your Customer service representative told me to stop blaming you for the actual mistake you made and was extremely rude. After a week and a half to finally get the watch back to you, I hear nothing so I call an they tell me that the order is being processed and shipping second day UPS. All of a sudden a get an e-mail from you telling me that you will credit my card for the amount. I call and the response I got is we are out of stock.

I explain to your customer service rep that this is a Christmas gift and the response I go was So??????. I will try my very best to share this with as many people as possible to let them know my experience with you and by the way I was also purchasing a Rolex Watch for myself which I bought from a reputable company that cares.

Product or Service Mentioned: Jomashop Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $950.

Preferred solution: Let the company propose a solution.

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