Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
1 comment

I placed an order with this company for a Panerai diving watch. The web site claimed it would ship in 1-3 days.

I called to confirm the lead time prior to completing the sale. Over the course of the next four weeks I made multiple phone inquiries on the status of the order. Each call was answered by a zombie like "customer service" person claiming that shipping was imminent with the promise to call me back with tracking info, I never received a single return call. One month later the watch is still nowhere to be found so I canceled the order.

I would best describe the personnel at Jomashop as rude and indifferent.

Anyone can discount a watch they cannot deliver. I will stick with reputable dealers from now on.

Product or Service Mentioned: Jomashop Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $5795.

Preferred solution: Do not buy form this company.

Jomashop Cons: Joma shop at all and will never use again.

  • Jomashop Grey Market
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Anonymous
#1602564

You lost $5,795? Jomashop doesn't charge your card until they ship.