Winston, Georgia
Not resolved
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design

Placed order needed in time for a vacation on Thursday and paid $38 for next day air. That evening I saw the item still had not been shipped and became worried.

Did not receive order on Friday only a shipping confirmation . When I contacted jomashop Kadi in customer service was rude and unhelpful. Order was showing that even though it was placed next day air on Thursday I would not be getting it until Tuesday !

When I told Kadi that was unacceptable and I would appreciate my $38 ship fee back since I did not get what I paid for she said no and only offered me a $20 coupon code on my next $250 purchase . What a joke I will never shop here again

Product or Service Mentioned: Jomashop Shipping Service.

Reason of review: Poor customer service.

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