Winston, Georgia
Not resolved
1.0
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Customer service
Delivery Service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Placed order needed in time for a vacation on Thursday and paid $38 for next day air. That evening I saw the item still had not been shipped and became worried.

Did not receive order on Friday only a shipping confirmation . When I contacted jomashop Kadi in customer service was rude and unhelpful. Order was showing that even though it was placed next day air on Thursday I would not be getting it until Tuesday !

When I told Kadi that was unacceptable and I would appreciate my $38 ship fee back since I did not get what I paid for she said no and only offered me a $20 coupon code on my next $250 purchase . What a joke I will never shop here again

Product or Service Mentioned: Jomashop Shipping Service.

Reason of review: Poor customer service.

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