Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
1 comment

Bought a Michael Kors watch in December, paid extra $50 for 2 day shipping. It was defective.

Called customer services who told me it was the battery. I took it to a jewlerer and it was not the battery. I returned the watch and ask for a refund. An agent in a chat told me that what was badly scratched which is a complete lie and refused to recredit my purchase.

I never got the repaired watch that they said they were going to send.

Additionally their customer services is all drilled to answer the same thing and they are extremely rude. So that is their standard business policy -- which is criminal.

Product or Service Mentioned: Michael Kors Watch.

Reason of review: Damaged or defective.

Monetary Loss: $150.

Preferred solution: Full refund.

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Couldn’t agree more! Horrible to do business with.

I was told return policy was extended for holidays-they never explained for exchange only. Buyers beware. I’ll never shop here again and am spreading the word to everyone I know.

Customer Service is horrible too, especially Faith! Very rude as this review stated.