Not resolved
3.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
0 comments

I ordered now the second time a montblanc nightflight backpack bag. In december I maked the first buy with the advise that the delivery will be in until 6 working days.

After 6 working days I asked where my bag is and they answered that they need more 4 working days after 4 working days they told me they need more 3 working days. I canceled my order. Now I done the same buy. On the site from Jomashop the bag will be in until 6 working days shipped.

After the 6 working days I sent an email and ask where the bag is.

No response until today. For me the site is offering materials what they not have.

Product or Service Mentioned: Jomashop Shipping Service.

Reason of review: Poor customer service.

Preferred solution: sent me the bag.

I liked: Price of the product.

I didn't like: No resolution was offered.

  • Jomashop Poor Professional Service
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