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Bought a Longines watch, arrived oct 6, on the morning of October 7 I sent the first email to Jomashop customer service saying that the watch came not working. Just got an automated reply saying that they were on holidays and they would come back on oct 9.

I waited until Oct 17 in the morning and posted a bad review then they quickly replied 7 hrs later offering their help. I communicated that afternoon and have no reply. 2 days later I sent another email.

And here I am. Still waiting for a reply, but apparently they just reply when they found their name on social platforms so in that case, be my guest.

Product or Service Mentioned: Longines Conquest Watch.

Reason of review: Damaged or defective.

Monetary Loss: $579.

Preferred solution: Full refund.

Jomashop Cons: Product condition, Unprofessional conduct with ordering and delivering products.

  • Jewelry and watches
  • Jomashop Poor Customer Service
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Irene Moore
#1712720
Shopping Expert
According to the Jomashop Returns & Exchanges policy, if you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling fees) within 30 days from shipping from their warehouse. You should request a Return Merchandise Authorization number from jomashop.com by clicking the Return Request Form here https://help.jomashop.com/articles/31751-start-a-return-returns-center.

RMA numbers are valid for ten days. You should include the invoice and the reason for the return. If defective, please specify the defect. The company suggests shipping via insured ground service (USPS or UPS) with a tracking number.

Please note that Jomashop does not accept any returns from Federal Express. If you still need any assistance, you may try to reach out to Jomashop Customer Support directly via the Contacts tab on Pissed Consumer.

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