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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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1 comment

Received two new watches, not working, with dead batteries. Jomashop customer service offered to pay $10 for me to replace the batteries.

The actual cost was $42.80 for the replacement of two batteries (two watches). Jomashop later explained that they would only pay me $10 total not $10 for each watch! First of all how could this company send out new watches obviously not working. Second, how can they expect me to take the watches into a local business, pay to have the issue corrected, and then only reimburse me $10?

I spent more on my time and fuel than that.

Totally poor customer service and unreasonable expectation to keep a customer. They have lost my future business.

Product or Service Mentioned: Watch.

Reason of review: Poor customer service.

Monetary Loss: $33.

Preferred solution: Let the company propose a solution.

Jomashop Pros: Price.

Jomashop Cons: Customer service.

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Anonymous
#1332754

I had the same problem. $10 offered for a new battery, and the best I could find was $35, so I sent it back for a full refund.