Received two new watches, not working, with dead batteries. Jomashop customer service offered to pay $10 for me to replace the batteries.
The actual cost was $42.80 for the replacement of two batteries (two watches). Jomashop later explained that they would only pay me $10 total not $10 for each watch! First of all how could this company send out new watches obviously not working. Second, how can they expect me to take the watches into a local business, pay to have the issue corrected, and then only reimburse me $10?
I spent more on my time and fuel than that.
Totally poor customer service and unreasonable expectation to keep a customer. They have lost my future business.
Product or Service Mentioned: Watch.
Reason of review: Poor customer service.
Monetary Loss: $33.
Preferred solution: Let the company propose a solution.
Jomashop Pros: Price.
Jomashop Cons: Customer service.