Miami, Florida
Not resolved
3.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Style and Design
Value for money
Warranty
Website
1 comment

i placed an order for a Cartier watch and it said 2-4 day, it turn out i waited 5 weeks, no one ever call me to tell me that the watch was not available, in the meantime i was calling every week to get an update and the guy that answers the phone is always lost and can ever get an straight answer. this was a month ago.

i just called back today to see if the watch was available and i get the same *** response. " i don't know, i will have to call to find out when this will be available". HELLOOO, Is a $6,000 sell, can you try to sound at least a bit interested in provide customer service. i still don't know how they can get reviews of 5-stars.

and still don't know why Amazons is the #1 provider.

this company have not idea of what customer service is.

shame on them.

Product or Service Mentioned: Jomashop Customer Care.

Reason of review: Poor customer service.

Jomashop Pros: I liked the price.

Jomashop Cons: Rude customer service and poor management.

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Anonymous
#1202798

I've had the exact same experience. Shame on them is correct. No integrity.