Miami, Florida
Not resolved
3.2
Details
1 comment

i placed an order for a Cartier watch and it said 2-4 day, it turn out i waited 5 weeks, no one ever call me to tell me that the watch was not available, in the meantime i was calling every week to get an update and the guy that answers the phone is always lost and can ever get an straight answer. this was a month ago.

i just called back today to see if the watch was available and i get the same *** response. " i don't know, i will have to call to find out when this will be available". HELLOOO, Is a $6,000 sell, can you try to sound at least a bit interested in provide customer service. i still don't know how they can get reviews of 5-stars.

and still don't know why Amazons is the #1 provider.

this company have not idea of what customer service is.

shame on them.

Product or Service Mentioned: Jomashop Customer Care.

Reason of review: Poor customer service.

Jomashop Pros: I liked the price.

Jomashop Cons: Rude customer service and poor management.

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Anonymous
#1202798

I've had the exact same experience. Shame on them is correct. No integrity.

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