Santa Monica, California
Not resolved
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
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Purchased a Tissot from JOMASHOP online.

Box arrived via UPS Came timely on October 3rd.

Item was not new.

At the very best it was an "open box" item, possibly used or refurbished.

Tried contacting them several times. Called several times. Tried all options (my calls could not go through beyond the message, they had my phone number, perhaps they have an ignore option).

Response to my email was "No customers taken" a cumbersome, costly, and penalizing return and refund scheme.

I was mislead by the Google endorsement of this company.

That is the saddest part of it all.

Speaking of Google. Endorsing in the absence of clearly insufficient QC. What a wreckless way of eroding the brand!

Product or Service Mentioned: Tissot T-touch Watch.

Reason of review: Return, Exchange or Cancellation Policy.

Jomashop Cons: Dishonesty, Offered no resolution, Rude customer service and poor management.

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