Update by user Feb 24, 2017
Customer service was difficult to get ahold of to speak with and was terribly rude and indifferent to the fact that the watch broke after 90 days. They refused to warrant the watch even though it was a mechanical failure. Avoid their products.
Original review posted by user Feb 22, 2017
I bought a $425 expensive Hamilton Khaki mechanical watch on November 18, 2016, which was three months ago. It came with a two year warranty, which was in large part why I decided to part with that much money on a watch.
Last week, I had the stem pull completely out last week while setting the time. I sent an email on their warranty site and received a reply that the stem is external and not covered under their warranty ??? The stem stop is inside the watch! Wal-mart warrants $15 Timex's better than this!
I cared for this watch and was careful not to over wind it, ect. I was still in the honeymoon phase with this thing.
Product or Service Mentioned: Watch Warranty.
Reason of review: Warranty issue.
Monetary Loss: $425.
Preferred solution: Repair the watch under warranty.
I didn't like: Unprofessional conduct with ordering and delivering products.