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My husband has Alzheimer's. He somehow ordered an expensive watch online using my PayPal account.

I got was immediately notified of the purchase and within five minutes was talking with a Jomashop's customer representative. They told me the order had not been shipped, and that they had cancelled it and I would be issued a refund. I was assured I had nothing to worry about it. The next morning, I got a tracking number telling me the order had been shipped and was on the way.

When I contacted Jomashop again, they basically said: Too bad.

I'm going to send it back, but because they obviously are willing to lie, I'm very concerned the return is going to be a problem too. I don't need this stress.

Product or Service Mentioned: Jomashop Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

Jomashop Cons: Intentionally lied to me, Stay away, Fake and misleading warranty and poor customer service, Very poor customer service, Customer service is a literal joke - find better employees.

  • Unresponsive retailer
  • Jomashop Poor Customer Service
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