There are no words explain how poorly managed the Jomashop customer service team is. I have been in customer service for nearly 25 years at some of the most prestigious firms in the US, they have such bad etiquette that the company should see a considerable loss in profit.
My troubles started with a simple purchase where I was sent an incorrect watch. The simple fix would've been to instruct me on how to correct the issue and be provided the correct item instead I was placed on a continuous loop of holds, wasted a total of 4 hours on the phone only to be eventually connected with their closer Roy whose sole job is to dismiss customers and in the most inappropriate condescending manner blame the customer. I am sure this is his full time occupation as he used some of the worse tricks in the customer service trade such as speaking and continuing to interrupt the customer until they hang up, putting them on hold in mid sentence until again they hang up.
He's a real piece of work and it is my hope that the power of review affect this company's bottom line for it is only when customers take a stand that change is forced to happen. If you are reading this then heed my warning steer clear of Jomashop.
Product or Service Mentioned: Jomashop Customer Care.
Reason of review: Poor customer service.