Goleta, California
Not resolved
2.7
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0 comments

Great selection and prices -- very poor customer service.

First -- forget getting online help, that's just a tease and it never worked for me.

Second, persistence pays off, and it took me about an hour to get through to a live representative.

Third -- the customer service rep talked down to me and argued with me. Even if I am totally ignorant, belittling, arguing and being difficult are not professional or courteous ways to handle customers. One of us paid money and needs help, the other is a paid representative of the company.

Good luck with your purchase!

Product or Service Mentioned: Jomashop Customer Care.

Reason of review: Poor customer service.

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