Goleta, California
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Great selection and prices -- very poor customer service.

First -- forget getting online help, that's just a tease and it never worked for me.

Second, persistence pays off, and it took me about an hour to get through to a live representative.

Third -- the customer service rep talked down to me and argued with me. Even if I am totally ignorant, belittling, arguing and being difficult are not professional or courteous ways to handle customers. One of us paid money and needs help, the other is a paid representative of the company.

Good luck with your purchase!

Product or Service Mentioned: Jomashop Customer Care.

Reason of review: Poor customer service.

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