North Andover, Massachusetts
Not resolved

I received an Oris Aquis Blue Face Automatic Watch and immediately started to wear the watch on a daily basis including all normal activities, work, exercise, etc. You would think an automatic watch brand new out of the box would work properly but this one did not.

Every morning I would wake up to find it was losing 15-30 minutes overnight. I tried everything, manual winding, you name it, and it still did not work. I wore the watch less than a week and returned it for what I thought was an exchange but that was not to be. Their policy is "ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN." So because I wore the watch and took a link out to size it, I cannot return it.

That's a ridiculous return policy. How could you possibly know if a watch will work if you don't wear it? So it looks like I wasted over $1,000 dollars on a junk watch. They say it will take up to 8 weeks to get my watch back.

Oh, and the customer service rep hung up on me when I started to question the return policy. My advice is DON'T BUY FROM JOMASHOP!

Reason of review: Damaged or defective.

Monetary Loss: $1075.

Preferred solution: Full refund.

Jomashop Pros: I liked the price.

Jomashop Cons: Customer service and returns policy.

  • Jewelry and watches
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