Perth, Western Australia
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Website
1 comment

I am very disappointed with the lack of service from Jomashop after buying a Heritor watch and receiving two watches and being charged twice. The error was caused because I was unsure the first order was completed but was told by email by a Jomashop employee that no order had been received so I place the order online again! It was clearly their mistake but they refuse to take responsibility

I expected fixing this problem would be easy and quick- however, all I get is unhelpful, rude junior employees.

I would still like to think I can fix this problem - Has any previous customer had any success contacting senior Jomashop managers that are prepared to live up to their promised customer service.

Regards

Peter Lawrence

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

Jomashop Cons: Complete lack of a customer service culture or training.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1052917

On 24th October, I received a refund from Jomashop for a watch incorrectly sent to me for which I was charged.

The mater is now resolved

It was unfortunate that Jomashop were difficult to deal with and the problem was not dealt with quickly enhancing my opinion of the company.

Thanks to everybody who helped resolve this matter

Regards

Peter Lawrence