The John Doe phone numbers +496 (192) 703-4421 and +496 (192) 704-3321 are both customer service helplines for general inquiries and assistance. Users seeking quick solutions to their problems can call these numbers Monday through Friday from 10:00 AM to 1:00 PM as well as from 2:00 PM to 7:00 PM (local time). The customer care team provides several services over the phone, including product and size advice, order status, warranty information, service requests, returns, technical assistance, and speciality gear support.
A single official email, info@ridejohndoe.com, is available to consult the customer service team for all purposes. Unlike the published helplines, the John Doe email is active to receive efficient assistance throughout the day. However, customers must elaborate on their issue as much as possible and provide a clear subject line to find the relevant expert for help. After reviewing their request, the company agent will respond as soon as possible.
John Doe's address for his corporate office, Freeway GmbH, is Industrie Str. 36, Flörsheim, Hesse 65439, Germany. Customers who are unable to resolve their problems via call or email can consult the company headquarters in person for better assistance. The company also welcomes those with general queries and complaints to arrive at its offices or send a letter for help. However, being relatively time-consuming, it is not ideal in urgent cases.
The John Doe chat is not an option for consultation at the moment. However, users can find several other communication channels to seek information and assistance on the John Doe website. Those include the published helplines, emails, mailing addresses, and links to follow the company on Facebook, Instagram, and YouTube. Clients with general queries about orders, warranties, and returns can find the relevant information on the website for quick self-assistance.
