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We were so excited to find a "new" place for a birthday party. My five year old could pick out her craft for the party and invite up tp 12 guests.

For $17.50 each guests received a plastic cord with 10-12 plastic beads, a "Hello Kitty" ribbon (tied to thir other wrist), and a cupcake that I made (they could decorate). Every child had to re-string their bracelet at least twice because the knot kept slipping out from the cheap plastic cord. My birthday girl had her bracelet come apart in the parking lot before we made it to the car! The icing for the cupcake was so hard (they did not have a knife to spread it either) that all the sprinkles (provoded by Joann Fabrics) fell off the treats.

Thank goodness we had several teachers on hand that ended up helping with the party because the party hostess could not keep up with our seven guests. We paid for 12 guests and were told we could get reimbursed for any child who did not attend as long as we told them 2 days before the party. I emailed the manager to tell her we would only have 7 (we had to pay for 8 min) a week before the party. After the party I asked about our refund and I was told I did not "call" with my number of guests!!!!

So disappointed by the whole experience.

No one at the party will ever book a party with Joann Fabrics and now everyone I know on Facebook is aware of the terrible customer service we received! Big Mistake!

Monetary Loss: $160.

Location: Baton Rouge, Louisiana

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Quanasia Fbj

You did not follow policy that is why you did not get the refund. You are supposed to call not email.

Don't throw a temper tantrum because you did not follow rules. Are you sure it is your daughter that is five and you that is not five? Also on Facebook you said your daughter cried and you slapped her on her birthday because you were angry at her. Then you blamed them for making them lose your temper because you would not have reacted that way if you were not angry at them.

You empathized at least five times that it as her birthday. When people told you off for this you blamed the company.

It was your conscious choice to slap your daughter on her birthday not theirs. You need help.

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