Contact Joancee Customer Service

If you prefer written communication, you can send your inquiry for the Joancee customer care team via email. Joancee email is service@joancee.com. All inquiries regarding available items and new arrivals, shipping and delivery, refunds and returns, payment methods, and order management can be directed to this address.
If you are a media representative who wants to contact the corporate PR team, send your email to social@joancee.com.

The corporate office is based in Los Angeles while the manufacturing and design office is located in Hong Kong. To get more details about Joancee address, please contact the support team directly. The company might have different addresses for mail inquiries and returns, so you need to reach out to Joancee customer service to get the correct information.

Joancee customer support representatives are online 24/7. Please note that the support team does not operate on holidays and during festivals. Usually, all inquiries are addressed within 24 hours. The best way to contact the company is via live chat, however, customers can also use Facebook Messenger, online inquiry form, and email.

For more convenience, customers can get in touch with the support agents directly via Joancee website. You can submit an inquiry or connect with a company representative via live chat. To do that, please follow these steps:
Follow the “Contact Us” hyperlink at the bottom of the page;
Fill out a short form to submit a message or click the “Chat Us” button to use Joancee live chat.