JLab Audio Phone Numbers and Emails

Toll-Free Number:

  • (866) 358-6640
    Return/ Cancelation Issues

Customer Service:

  • (405) 445-7219

JLab Audio Emails:

Customer Service
Jobs/ Career
Press Inquiries

JLab Audio Contact Information

JLab Audio Website:

JLab Audio Help Center:

Corporate Office Address:

2281 Las Palmas Dr., suite 101
Carlsbad, California 92011
United States

Other Info (opening hours):

M-TH: 8 am - 4:30 pm (PST)
Fri: 8 am - 2 pm (PST)

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JLab Audio Rating Based on 5 Reviews

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Exchange, Refund and Cancellation Policy

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Summary of JLab Audio Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JLab Audio Customer Service?

Product/ Service Question:

  • “Jlab earbud not working”
  • “Headphones are paired but won't connect”
  • “Earbuds not working”

Request for Information Question:

  • “About my warranty”
  • “Enquiry and how to connect Bluetooth”
  • “Question about noise cancellation”

Payments and Charges Question:

  • “My jlabs pro wont charge”
  • “Charge case”
  • “Lost charger box”

Return/ Replace Question:

  • “Replacement”
  • “Trying 2 get ANOTHER replacement set of earbuds!”

Shipping and Delivery Question:

  • “I haven't got my order”

Other Question:

  • “My headset sounds like a microphone echoing when I make calls or answer calls”
  • “Bad charging case”
  • “New earphone issue”


JLab Audio Delivery Policy
To read more: https://www.jlabaudio.com/pages/shipping-faq
JLab Audio Warranty
Website take pride in JLab Audio's' products and fully stand behind them. The Company have upgraded JLab Audio's' Bluetooth earbud, headphone and speaker warranty. The company is happy to offer this upgrade to Company's customers as www.jlabaudio.com continue to make amazing wireless product. The User may exchange or return merchandise purchased within 30 days of the purchase date*. JLab Audio strives to build every headphone and earbud with the highest attention to detail and craftsmanship. However, sometimes there are occurrences of defect. JLab Audio warrants that Company's products will be free from defects in materials and workmanship for the life of the product. The Company make no other warranty, express or implied, and any implied warranty of merchantability or fitness for a particular purpose which exceeds the foregoing warranty is hereby disclaimed. JLab Audio warrants that Company's products will be free from defects in materials and workmanship for a period of two years.
To read more: https://www.jlabaudio.com/pages/warranty
JLab Audio Terms of Service
To read more: https://www.jlabaudio.com/pages/terms-and-conditions
JLab Audio Privacy Policy
To read more: https://www.jlabaudio.com/pages/terms-and-conditions
JLab Audio FAQ
Here's how to pair The Customer's Bluetooth earbud to a device (while this example and video below shows Company's JBuds Pro Bluetooth Signature Earbuds as an example, the steps will apply to many of JLab Audio's' earbuds and headphones). Here's how to pair The Client's Bluetooth on-ear headphones to a device (while this example below shows JLab Audio's' Neon Bluetooth Headphones as an example, the steps will apply to many of Company's earbuds and headphones). Step 6: Look for ‘connected' under the headphones title, and The user of company services is ready to GO. Step 1: Go into The Customer's System Preferences. Step 3: Select The Customer's Bluetooth headphones under the output panel. The User of Website can check this within device ‘Settings'. Please file a warranty claim. When earbuds are off, press and hold 15+ seconds on the RIGHT earbud button. While holding, earbud will flash blue and white.Release when earbud flashes white.
To read more: https://www.jlabaudio.com/apps/help-center
JLab Audio Pros and Cons

Pros: Cheaters

Cons: You cant charge them without buying your own charger box, Worst customer service in the world, Terrible tech support, Fraudsters, Delete all bad reviews

JLab Audio reviews and complaints

JLab Audio is ranked 124 out of 856 in Gadgets and Accessories category

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